Records Specialist Call Center
Resume:
Marisa Rodriguez
#READYTOWORK!
Schenectady, NY *2303
***********@*******.***
Willing to relocate to: Schenectady, NY - Albany, NY - Amsterdam, NY Authorized to work in the US for any employer
Work Experience
Medical Records Specialist/ Call center
Upstate Dermatology - Schenectady, NY
September 2021 to Present
Manage patient’s health records and history.Help conduct audits, gather and filing patient information. Ensuring the accurate records are prepared for the next following days. Receiving and processing appointment requests scheduling and rescheduling patients and physician offices. Processing hospital consults. Assisting patients with any concerns and tasking them to the right department. Send medication refill requests, Clearing the voicemail line and returning patients in a timely manner.
High volume call center
Check In/Check Out Receptionist
Capital Cardiology Associates - Clifton Park, NY
May 2019 to September 2021
Greet patients,gather information collect co-pays schedule appointments,assist with filling forms. PSR - Patient Service Representative
Capital cardiology Associates - Albany, NY
May 2019 to May 2020
Receiving and processing appointment requests scheduling and rescheduling patients and physician offices. Processing hospital consults. Assisting patients with any concerns and tasking them to the right department. Send medication refill requests, Clearing the voicemail line and returning patients in a timely manner.
High volume call center
Direct Support Professional
Lexington ARC - Gloversville, NY
July 2017 to April 2019
Helping patients with daily activities, accompanying them to doctor appointments, cooking and serving meals, performing light housekeeping duties, running errands, and providing companionship. Crew Member/Cashier
McDonald's - Schenectady, NY
November 2014 to July 2016
Maintaining a fast speed and efficient service, resolving any questions and providing excellent customer service.
Education
High school diploma
Amsterdam High School
Skills
• Medical Scheduling (4 years)
• Medical Records (4 years)
• HIPAA (6 years)
• Medical Terminology (4 years)
• Medical Office Experience (3 years)
• Computer Skills (4 years)
• Customer Service (6 years)
• Food Service (Less than 1 year)
• Hoyer Lift (2 years)
• G-tube Feeding (1 year)
• Dietary Aide Experience (2 years)
• Home Care (2 years)
• Medical Receptionist (3 years)
• EMR Systems (4 years)
• Insurance Verification (3 years)
• Meal Preparation (2 years)
• Caregiving (2 years)
• Typing (4 years)
• Van Driver (2 years)
• Patient care (3 years)
• Direct support (2 years)
• Microsoft Word (4 years)
• Vital Signs
• Medical Billing (3 years)
• Microsoft Access (3 years)
Certifications and Licenses
driver's license
CPR/AED
January 2022 to January 2024
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