Center Representative Customer Service

Summary

I am very respectful. I am very hardworking. I like to be a leader.

Professional call center representative with 3 years of experience providing information to customers, assisting them in troubleshooting problems, and resolving their concerns Maintain a compassionate and positive attitude and a friendly and welcoming demeanor during customer interactions Experience

Blue Cross Blue Shield Jacksonville, NC

Customer Service Representative 10/2020 - Present Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Offered strong customer service skills, keeping customers satisfied. Worked with departments across the company, including marketing and project management. Claims trained

Provided first call resolution, information accuracy, procedure compliance and legal.cpmpliance. Scored 100% on call audits.

United Home Care Jacksonville, NC

Office Manager 09/2020 - 05/2021

Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated

Trained 27 new employees in office procedures, job descriptions and job expectations Managed office space, equipment, and 27 employees, including providing for meeting space, central filing, and equipment and computer technology

Developed and implemented a new cooperative workplace strategy, resulting in higher employee productivity and moral Worked with various types of medical insurance.

Maintained HIPPA.

Communicated with corporate weekly meetings.

Responsible for ordering staff supplies.

Opened and closed office daily.

Worked with many clients, to be sure they were happy with there aide placement. Computer charted using Microsoft, Excel

Skills

Computer skills, Customer service, Communication skills, Hospitality, Microsoft word, Supervising experience, Typing, Claims Processing, Microsoft Office, HIPAA, Trainer Education

Southwest Tech Fowler, NY

Allied Health 07/2010

National Honor Society 2 years

Jenna Cummings

910-***-**** **************@*****.*** Richlands, NC

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