Customer Service Warehouse Associate

JJ Juanita Jackson

Phoenix, AZ ***** 602-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

Motivated operator and service provider, skilled at meeting customer needs with excellent support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Customer relations team member focused on delivering top-notch service to every person. Remain level-headed and analytical when approaching each issue. Document problems thoroughly and pursue complete resolutions for every concern. SKILLS Assemble products

Operate machinery

Time management

Decision making

Customer relations

Task prioritization

Inspect parts

Loyalty program promotion

Customer service

WORK HISTORY OPERATOR/ASSEMBLER 07/2018 to 06/2020 Axon Enterprise Inc. Scottsdale, AZ

Tazer assembly, including the ability to use basic hand tools, working with small parts.

Experienced inspector of product, ability to pay close attention to detail, finding possible errors in work.

Able to complete basic paperwork, good with numbers and keeping track of time.

Maintain clean working environments, according to clean room standards. Trained to work efficiently while maintaining the quality of product being produced.

WAREHOUSE ASSOCIATE/ORDER PROCESSING 05/2021 to CURRENT PXG Scottsdale, AZ

Worked safely around moving machinery.

Prepared orders for shipment by systematically picking, packing and labeling merchandise.

Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Cleaned and maintained warehouse in compliance with OSHA safety standards.

Performed inventory control, such as counting and stocking merchandise. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Recorded information, shortages and discrepancies to keep records current and accurate.

Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Software to update system. TEAM MEMBER 04/2016 to 08/2018

Harkins Theaters Phoenix, AZ

Maintained clean, organized, and well-stocked checkout areas with regular attention to displays

Processed new orders, returns, and exchanges, handling 100+ transactions per day on average

Boosted repeat business with routine suggestions of loyalty programs and store cards

Resolved guest issues by working with customer service leaders and area managers to meet individual needs

Boosted customer retention by explaining and enrolling into loyalty and rewards programs

Kept facilities clean and presentable with regular attention to service needs Developed solid relationships with staff, customers, and vendors Enhanced customer satisfaction by enforcing service-oriented policies Enhanced customer satisfaction with fast, knowledgeable service. EDUCATION Associate General Studies 08/2020

Paradise Valley Community College, Phoenix, AZ

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