Customer Support Assistant Manager

Phone: 817-***-****

E-mail: ********@*****.***

***** ******* ******

Conroe, TX 77303

James W. Bell

Objective

To obtain a position where career opportunities exist to permit my long term contribution and advancement

Experience

02/20 - 09/22 Tekion Pleasanton, CA

Senior Software Engineer

Work on the Data Analysis and Data Conversion Teams

Setup access to competitive systems to extract data to convert

Create documents on process to extract data from different competitive systems

Worked on Conversions from Serti, UCS, Reynolds & Reynolds, Automate, Autosoft, Dealertrack, CDK

06/99 - 02/20 Reynolds & Reynolds, Inc. Dayton, OH

Conversions Programmer Analyst

Work on the Migration Team

Migrate current ERA customers from their old ERA system to new ERA systems

Creating automated software to use in migrating customers

Worked on Conversions Team

Extract, process, and convert data from competitive systems to ERA systems

Worked on Conversions from UCS, CDK, Automate, Autosoft, Dealertrack, and many more

12/96 – 06/99 Reynolds & Reynolds, Inc. Dayton, OH

Associate Support Programmer Analyst

Worked in Business/Accounting Backline of the Customer Support Center

Was one of the 6910 Report Generator experts

Created special utilities and documentation to assist others in giving our customers reports they desired to help in daily business decisions

05/89 – 12/96 WYCO Eng. & Surveying, Inc. Franklin, OH

Office Manager

Office and Business Skills: Handling accounts payable/receivable; Calculation of company payroll; Typing business letters; Filing documents and drawings; Ordering supplies and equipment; Assisted preparation of financial statements; Management of personnel records.

Achievements: Computerized accounts payable/receivable, payroll, and file management, which reduced time spent on these areas by 50 percent.

12/94 – 06/95 National Amusements, Inc. Centerville, OH

Assistant Manager

Office and Business Skills: Supervision of employees; In charge of large amounts of money; Trained in movie projection operations; Input daily theater activities on computer and fax to district offices.

06/90 – 01/96 National Amusements, Inc. Centerville, OH

Staff Supervisor

Office and Business Skills: Supervision of employees in theater operations; Work with management staff in training new employees; Deal one on one with customers

Education

1998 Wright State University Dayton, OH

Bachelor Degree in Business: Management Information Systems

GPA: 3.2

Scholastic Honors: - Dean’s List

-Alpha Lambda Delta member

-DPMA (Association of Information Systems Professional) student organization member

-U.S. Air Force Arnold Air Society

Activities: - DPMA Member

-Past Arnold Air Society officer

-Past U.S. Air Force Reserve Officer Corp Member

1992 - 1995 Sinclair Community College Dayton, OH

Associate of Science degree in Business Administration

GPA: 4.0

Scholastic Honors: - Dean’s List

-Graduated with High Honors

1983 - 1986 Walter E. Stebbins High School Dayton, OH

Major Field of Study: College Prep

GPA: 3.6

Class Standing: Top 10%

Scholastic Honors: - National Honor Society

-Stebbins Honor Society

-Book of Who’s Who in American Students

-4 Year Scholarship Winner from U.S. Air Force Reserve Officer Training

Activities: - Air Force Junior Reserve Officer Training

Cadet Corp Commander twice

Rocket Club Commander

Drill Team Commander

Operations Officer

Administration Officer

Cadet Deputy Corp Commander

Summer Camp Deputy Corp Commander

-Computer Club Member

-Varsity Football 3 years

-Varsity Soccer 1 year

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