Customer Service Support Specialist

Spencer Elizabeth Herring

**** ****** ** #*** *****, TX 75751 210-***-**** adted5@r.postjobfree.com Education

Colorado State University (Fort Collins, CO) (August 2018- May 2021)

● Bachelor of Science in Human Development and Family Studies (Major GPA: 3.9) University of Northern Colorado (Greeley, CO) (August 2016- May 2018) Professional Experience

Texas Department of Family & Protective Services (Athens, TX) (May 2022- present) Conservatorship Caseworker

● Managed a diverse and complex caseload consisting of children and families with active DFPS cases in the post-investigation conservatorship stage

● Developed narrowly tailored family service plans for parents and children

● Generated referrals for services including substance abuse counseling, parenting classes, psychological assessments, etc. with trauma-informed providers

● Created court reports and provided testimony in the courtroom

● Worked in high intensity situations in a rapidly changing work environment Shawsheen Elementary School (Greeley, CO) (October 2021- May 2022) Kindergarten Instructional Assistant

● Co-teaching alongside kindergarten staff with duties including assisting with teaching whole-class curriculum and working one-on-one with students evaluated to be high-risk and/or high-need

● Assisted with lesson planning/preparation, regular testing, and implementing behavior management strategies

Platte Valley Youth Services Center (Greeley, CO) (June 2021-October 2021) Youth Services Specialist I

● Direct supervision of youth in a trauma-informed residential facility

● Responsible for ensuring the safety of youth and fellow staff members while upholding the values of emotional intelligence, social learning, social responsibility, non-violence, open communication, democracy, and growth and change

● Maintained detailed daily logs of youth activity, generated incident reports, and entered information into the TRAILS database

Child Trauma and Resilience Assessment Center (CSU) (Fort Collins, CO) (January 2021-May 2021) Intern - 240 hours

● Experience in a grant-funded, trauma-informed setting centered on assessing children with past and/or present Department of Human Services and/or Juvenile Justice involvement

● Transcribed live in-person and online assessments, developed proficiency in setting up and scoring surveys measuring trauma symptomatology and various stages of development, and gained formal training for mitigating Secondary Traumatic Stress

● Shadowed caregiver interviews, caseworker interviews, and Larimer County DHS consultations

● Worked closely with LCSW and LMFT supervisors and clinicians including bi/weekly group and individual supervision

The Learning Experience (Fort Collins, CO) (January 2019-March 2020; January 2021-June 2021) Staff Support Specialist

● Training and coursework through Colorado Shines and the Professional Development Information System

● Assisted administrators and teachers; duties included organizing and maintaining child and staff files, coordinating breaks, and ensuring completion of closing duties

● Co-teacher in two-year-old classroom

Responsible for teaching curriculum and providing high-quality childcare

Daily in-person communication with parents to discuss children’s days, address concerns, and answer questions

Colorado State University (Fall 2020-Spring 2021)

Teaching Assistantship for Dr. Julie Taylor-Massey

● Teaching assistant for three courses (Applied Research Methods, Family and Parenthood Across the Life Cycle, and Adolescent/Early Adult Development in Context)

● Duties included grading assignments and assisting students with any questions or issues related to coursework

Lucky Thread (San Antonio, TX) (August 2020-January 2021) Customer Service/Keyholder

● Responsible for opening and closing the store, quality control, and providing customer service College Nannies & Tutors (San Antonio, TX) (December 2019-January 2020) Nanny

● Assisted parents in household tasks and maintaining family routine, ensured child safety, and created fun, educational activities tailored to each child and family Panhandler’s Pizza (Fort Collins, CO) (September 2018-January 2019) Front of House Staff

● Gained proficiency in communication due to service of customers; handled monetary transactions Mays Family YMCA (San Antonio, TX) (June 2018-August 2018) Site Director/Referee

● Responsible for setting up equipment for practices and games and daily communication involving coaches, parents, and players to ensure all sites provided safe, fun, and enriching experiences Buffalo Wild Wings (San Antonio, TX/Greeley, CO) (May 2017-June 2018) Server & Hospitality Member

● Promoted to server position based on performance and proficiency in hospitality position

● Trained new team members and oversaw implementation of new delivery service practices Volunteerism

MissionLab New Orleans (June 2012, 2013, 2015)

Summer Volunteer

● Community outreach including homeless ministry

● Construction and renovation projects

● One 40+ hour week each summer

Bounce! West, Texas (June 2014)

Summer Volunteer & Group Leader

● Co-led a group of youth members in renovating the local fire station

● Coordinated acquisition of necessarily tools and materials to complete projects Skills/Certifications/Achievement

● 4 years of American Sign Language coursework; able to use ASL conversationally

● Typing speed of over 100 WPM

● Proficiency with PDIS, IBM SPSS Statistics, Pariconnect, ASEBA, QGlobal, and Qualtrics

● Trauma 101 and 201 training certificates

● Co-editor-in-chief of award-winning literary magazine

● Vice President of Lee High School National Honor Society 2015-2016

Contact this candidate