Data Entry Customer Service

Mary Cortez

********@*****.*** • 956-***-****

LinkedIn • Universal City, TX 78148

Qualifications Summary

Versatile and performance-driven and professional with a strong passion to perform data entry, drive routine administrative operations, and deliver rigorous customer support/service, while ensuring optimum organizational effectiveness.

Data Entry & Management

Expert in managing comprehensive records and ensuring timely/accurate entry of high-volume data.

Possess quick typing skills, razor-sharp eye for detail, and strong expertise in proofreading/editing.

General Administration

Equipped with an excellent multitasking aptitude leveraged to perform administrative functions.

Capable of navigating complex tasks from inception to completion and driving fast-paced office operations.

Customer Service

Solid track record identifying and fulfilling customer needs and proposing solutions for resolution of issues.

Instrumental in boosting overall satisfaction and retention by providing superior customer service.

Key Strengths

Proven success in leveraging superior organizational and prioritization abilities to perform exceptionally.

Proficient in efficient management of high-volume workload and exceeding employer expectations.

Professional Experience

Walmart, Converse, TX 2020 – 2022

Pharmacy Technician

Maintain pharmacy equipment and consistently monitor drug supply. Manage the inventory, ensuring adequate stock availability. Label prescription bottles and perform pharmaceutical calculations in an efficient and timely manner. Process purchases by operating cash registers and related hardware, while using robust procedures for different payment types and items sold. Maintain merchandise presentation in the pharmacy by stocking and rotating merchandise along with supplies. Complete and retain comprehensive paperwork, logs, and other documentation. Enter prescription data into pharmacy software and translate prescription information into corresponding system codes.

●Provided patients/members with pharmacy products and services in accordance with local, state, and federal laws as well as corporate policies/procedures by assisting the pharmacist in the prescription fulfillment process.

●Gained in-depth knowledge of brand and generic medications.

●Maintained the pharmacy area in line with company policies to ensure streamlined operations.

●Promoted products/services and facilitated purchase decisions to stimulate business continuity.

SPFM, LP, Laredo, TX 2018 – 2019

Pharmaceutical Operations Manager

Played an integral role in mailing out medicine orders to out-of-state pharmacies. Managed federal express in a highly responsible manner. Performed filing and order entry into the computer, ensuring full data integrity. Drove fast-paced operations, resolved conflicts, and ensured adherence to organizational policies/procedures.

●Ensured optimal coordination/communication with all departments, sustained optimal quality, and performed audits.

●Maintained strict compliance with state/federal laws and regulations.

Road Ranger, LLC., Encinal, TX 2016 – 2018

Clerk/Cashier

Registered sales on cash register by scanning items and totaling purchases. Leveraged remarkable communication skills to greet diverse customers and attend to truck drivers. Managed cash and performed a wide range of clerical procedures. Addressed customer inquiries and resolved intricate problems within departments. Balanced cash drawers, prepared store deposits, and completed necessary paperwork for closing.

●Delivered remarkable service to diverse customers to attain maximum satisfaction and ensure optimal experience.

●Maintained high-performance skills and leadership shown through quality of service.

(Self-employed to sell jewelry and enhanced personal development from 2014 - 2016)

Doctors Hospital of Laredo, Laredo, TX 2012 – 2014

Pharmacy Technician

Performed correct filling of prescriptions to ensure right medication gets to patients. Demonstrated excellent performance in mixing IVs for patients as well as mixing TPNs for babies in NICU. Prepared and distributed prescriptions along with compounds. Developed sterile/non-sterile preparations, while ensuring accurate drug dispensing, copying prescriptions for authorized recipients, and transferring/receiving prescriptions from other pharmacies.

●Ensured safety and integrity of dispensing or compounding process under supervision of a pharmacist.

●Exercised professional judgment at all times and resolved complex problems.

Additional Experience

Pharmacy Technician Medicine Shoppe, Laredo, TX

Purchasing Clerk Lewis Energy Group, Encinal, TX

Pharmacy Technician Walmart, Laredo, TX

Education

High Diploma

Cigarroa High School, Laredo, TX

Certifications

Certified Pharmacy Technician (PTCB) (Jan 2023)

Languages

Spanish Proficient

English Proficient

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