Michele McCarty

Sioux Falls, SD

adtecg@r.postjobfree.com

+1-605-***-****

Summary

A sales professional, customer service representative and realtor, with proficient knowledge in running a small business and root cause analysis for financial situations. A reliable team player with strong communication, math and computer skills that can work independently and is skilled with new

and existing customers. Also, a strong office management background with an expertise in many programs.

Work Experience

CNA Surety

Underwriting Associate / Sales /Customer Service Representative – Sioux Falls, SD

May 2017 to November 2021

•Selling our different software products to insurance companies so they could legally bond their clients for city, county, state and/or federal requirements. CNA bonded in all 50 states.

•Underwriting associate was a liaison between the underwriting department and the client

•Customers were mainly insurance professionals, so communication and detailed directions for our products had to be relayed in a very specific and intricate way

•Helping the clients with IT issues using our products

•Continuing education for requirement changes

Real Estate Agent

Hegg Real Estate - Sioux Falls, SD

July 2015 to 2018

Authorized to work in the US for any employer

•Communicate with clients to understand their property needs and preferences

•Generate listings for sales and rental properties through cold calls and referrals

•Negotiated, facilitated and managed real estate transactions

•Advertised client properties on websites, through social media and in real estate guides

•Delivered positive and effective sales presentations

Customer Service/Sales Agent

Wells Fargo - Sioux Falls, SD

August 2009 to July 2015

•Continuous education in banking procedures and guidelines

•Handled incoming customer service calls with expert accuracy

•Had to meet and surpass a mandatory matrix (accuracy, QA, number of calls, call time, sales, congeniality)

•Won many awards and was top in sales and customer service and amiability

•Team Leader

Office Manager/Customer Service/Sales

McCarty Knowledge and Engineering, Inc - Sioux Falls, SD September 2003 to May 2009

•Generated Sales leads, follow ups and appointments

•Prepare presentations

•Managed and prepared all accounting forms (taxes, payroll, accounts payable/receivable)

•Handled all travel arrangements

Customer Service/Sales Coordinator

Temple Inland, Inc - Denver, CO

May 2000 to August 2002

•Coordinate and reconciled accounts between all company plants and customers (10 Temple Inland nationwide)

•Sales

•Was able to resolve a 5-million-dollar conflict with a customer in one month that they had for 2 years

•Coordinated advertising and promotions with all customers

•Graphic design work

Accomplishments

•Certified Property Management License April 2022

•Certified Real Estate License May 2015

•Accumulated monthly, quarterly and yearly sales awards with Wells Fargo

Education

Business

Creighton University/ University of Nebraska at Omaha - Omaha, NE

May 1986

Skills

•Sales (10+ years)

•Office Management (10+ years)

•Customer Service (10+ years)

•Clerical (10+ years)

•Graphic Design (10+ years)

Certifications and Licenses

Property Management License for the state of South Dakota – FBI background check 05/2022

May 2022

Real Estate License

May 2015 to 2018

Additional Information

Skills / Core Competencies: Sales, customer service, accounting. Proficient with MS Office suite, graphic design, expert clerical knowledge, social media and real estate.

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