Qualified And Hardworking Customer Service Specialist

Frank Milson

832-***-**** (Home)

**********@*****.***

https://www.linkedin.com/in/frankmilson/

Summary

Qualified, results-oriented, and hardworking customer service and digital asset control specialist.

• Strong computer skills and knowledge of Microsoft Office, mobile device management, antivirus/malware, desktop/laptop/mobile computer hardware.

• Knowledge of various business software applications.

• Proven ability to learn new or proprietary software.

• Strong customer service skills.

• Strong organizational and communications skills.

Experience

Human Resources Administrative Specialist

Chartwells Higher Education Dining Services

January 2022 – October 2022

Houston, Texas, United States

Responsible for enrolling, training, supporting, placing, keeping up records, and overseeing the performance of Chartwells employees, including:

• Staffing & recruitment

• Compensation & benefits

• Personnel policies & procedures

• Employee relations

Operations Supervisor

Chartwells Higher Education Dining Services

August 2018 - December 2021

Houston, Texas

• Overseeing inventory needs and undertaking office management and administration.

• Maintain excellent relationships with customers, vendors and client as well as other departments

• Oversee all P&L and budgeting as it pertains to the account

• Evaluating and reporting on department metrics to upper management.

• Developing strategies to improve department metrics and performance.

Account Services Representative

Conduent

July 2015 - August 2018

Houston, Texas

• Speak with customers to explain billing policies and procedures.

• Assist customers in setting up auto-pay as well as paperless billing and statements.

Chevron Image Library Liaison

Alltech Systems, Inc.

April 2013 - February 2015

Houston, Texas

• Manage the archiving of images into the system.

• Enter data and upload image files into the system.

• Ensure that all necessary related files are included in each file group.

• Provided on-site training to designers in digital asset management.

Imaging Specialist - Inventory Control Representative II

Houston Community College

February 2010 - April 2013

Image database administrator for Inventory/Asset Management department.

Education

Kaplan University

Bachelor of Science, Legal Studies · (2009 - 2011)

Kaplan University

Associates Degree, Interdisciplinary Studies · (2008 - 2009)

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