Customer Service Technician

-..Rodney T. Ager

** ****** ******

Bridgeport, CT 06610

Cell# 203-***-****

**********@*****.***

OBJECTIVE: Looking forward to sharing my work experience with an industry where my skills can be utilized.

EXPERIENCE:

ROI Technician II, Yale New Haven Health – March 2000 to present:

Processing and fulfilling medical information health request received via fax, phone, face to face customers or approved electronic means per HIM department procedures and all applicable state and federal regulations governing release of patient records.

Tracking status of each request thru closure including page counts, copies and assuring system printouts are legible.

Ensuring quality by verifying documents released to requestors, verifying correct patient, dates of services on all documents.

Monitoring electronic work ques, Outlook emails and processing request in a timely manner.

Follow HIPPA regulations and continue training to keep up to date on all regulations.

Maintaining competency in navigation of Prism, EPIC, Quadramed, SCM, Centricity, Cerner, Meditech.

Interacting with co-workers, patients in a courteous professional manner.

Shuttler/Cleaning, AVIS Budget Rental Car- Feb 2007 to September 2018

Importing and Export vehicles as needed to different facility locations

Washing and vacuuming vehicles

Fueling vehicles, removing items left by customers to lost & found

Snow removal from lots as needed

Maintaining rental vehicles ready for pick-ups in a fast pace environment

EDUCATION: Pleasant Hill High School - Diploma 1985

GENERAL COURSES: 1981-1985

Perfect attendance (4 Years)

REFERENCES: Available upon request

SKILLS:

Excellent customer service skills

Multi Tasker

Detailed oriented

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