It Support Technician

OUMAROU GARBA ABDOUL-AZIZOU

City of Niger R **· (223-**-**-**-**

********.******@*****.***

IT Support Officer

The IT Support maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.

SKILLS

• Computer science

• Technical, logical thought process

• An ability to stick to strict deadlines

• A keen eye for details

• An ability to prioritise

• Communication skills

• Critical thinking skills

• Teamwork and collaboration skills

• Adaptability skills

• Work ethic

CERTIFICATION

2013

ACADEMIC CISCO NETWORK

• Cisco Certified Network Associate 1 (CCNA1: Basic notion on networks)

• Cisco Certified Network Associate 2 (CCNA2: Routing Protocols and Concepts)

• Cisco Certified Network Associate 3 (CCNA3: LAN Switching and Wireless LAN)

• Cisco Certified Network Associate 4 (CCNA4: Access to wide area networks) EXPERIENCE

MAY 2021 – TO NOW

IT SUPPORT OFFICER, SANDVIK MINING & ROCK TECHNOLOGY MALI

• Installing and configuring computer hardware, software, system, networks, and printers.

• Maintaining computers systems and networks

• Responding in a timely manner to service issues and requests

• Providing technical support across the company (this may be in person or over the phone

• Repairing and replacing equipment as necessary

Reference: Ismael Sidikou Dine (IT coordinator) / (223-**-**-**-** 2

NOVEMBER 2018 – TO APRIL 2021

AREA MANAGER OF BAMAKO, HUAWEI MALI (ANO PROJECT)

• Analysis of the Bamako NUR and the solutions to be undertaken in order to reduce and stabilize the network

• Propose optimizations in incident handling (Reduce the TTR)

• Develop action plans to fix problems after rendering post-incident

• Follow-up of the organization of subcontractors

• Preventing and fixing transmission problems, namely alarms generated by transmission equipment on the Orange Mali network

Reference: Walid (Field Manager) / +20-111-***-**** JUN 2018 – TO OCTOBER 2018

INCIDENT MANAGER, HUAWEI MALI (ANO PROJECT)

• Coordinates a team of three (3) people for a rigorous report on the monitoring of the state of the Orange Mali network (ANO Project) both on prevention with the monitoring of alarms and on the management of end-to-end incidents

• Performs periodic reports and has the ability to escalate to the top of the echelon in the event of major incidents

Reference: Mouhamed Coulibaly (FO Manager) / (223-**-**-**-** APRIL 2017 – TO SEPTEMBER 2017

IT TECHNICIAN TRAINEE, CFAO TECHNOLOGIES OUAGADOUGOU – BURKINA FASO

• Installation and configuration for cameras

• Assist daily works

SEPTEMBER 2015 – TO DECEMBER 2015

IT TECHNICIAN TRAINEE, NEXTURECONSULTING NIAMEY – NIGER

• Maintaining and configuration computer and printer

• Deployment file server

MAY 2015 – TO AUGUST 2015

IT SUPPORT TRAINEE, AIRTEL NIAMEY - NIGER

• Maintaining computer and printers

• Writing of the memoir Setting up an SMS gateway

MAY 2014 – TO JULY 2014

IT SUPPORT TRAINEE, SONIDEP NIAMEY - NIGER

• Maintaining computer and printers

• Creating Active Directory user if necessary

EDUCATION

JULY 2009

BACCALAUREATE, TARAT HIGH SCHOOL ARLIT - NIGER

IN SCIENCE (SERIE D)

3

JUN 2015

LICENSE, POLYTECHNIC SCHOOL OF NIAMEY - NIGER

IT Network Management.

JULY 2017

MASTER, AUBE NOUVELLE (ISIG), OUAGADOUGOU - BURKINA FASO Management of Systems, Network and Telecommunication. LANGUAGE

• French (Native)

• English (Professional Working

Proficiency)

• Huasa (Native)

• Zarma (Native)

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