Entry Clerk Data
Resume:
Tinamaria Feliciano
Fresno, CA *****
****************@*****.***
I am seeking employment where I can utilize & expand my skills & knowledge to their fullest potential. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Alorica - Fresno, CA
June 2020 to September 2020
• Answered questions about Verizon customer's services & products
• Updated information on customer's Verizon account
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Resolved payment and order disputes
• Confirmed payments, refunds, etc.
Office Assistant/Receptionist
Fresno County-Dept of Behavioral Health - Fresno, CA February 2019 to May 2020
• Answered calls & transferred to staff member
• Assisted visitors by answering general questions, giving directions to specific buildings, etc.
• Assisted clients by checking them into the system informing their clinician of their arrival for their meetings/appts
• Scanned/copied/faxed/mailed documents to clients family members
• Filed documents electronically & manually
• Created documents using Microsoft Word & spreadsheets using Microsoft Excel Education
High school diploma in General Studies
Mt. Whitney High School - Visalia, CA
September 1994 to June 1999
Skills
• Sales
• Customer service
• Computer Operation
• Computer Skills
• Typing
• Computer Literacy
• Communication Skills
• Live Chat
• Phone Etiquette
• Medical scheduling
• Customer support
• Behavioral health
• Social media management
• Medical Records
• Filing
• Cold Calling
• Data Entry
Assessments
Customer focus & orientation — Familiar
October 2022
Responding to customer situations with sensitivity Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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