Customer Service Representative

Lenox Baird ***-** Murdock Avenue Queens, NY ***** {347}-455-5345

Objective: To secure a Challenging position with a growth oriented company And to have the opportunity and improve my skills and knowledge.

Experience:

02/16 to Present

Customer Service CardWorks Woodbury, NY

Daily customer service duties taking calls, resolving customer issues, take pmentments, refund credits, disputes, handle collection and security. Liaison between other departments and merchants.

12/12 to 11/15 Nikon Melville, NY

Returns Clerk:

Confirm and follow up on orders,have inventory pick, stock and ship products to vendors. credit new returns, move damaged items to repairs, last old and used merchandise sold to our refurbishes vendors

06/09 to 1212 Lloyd’s Staffing Melville, NY

Forest Laboratories:

Take part in producing Medication, fill medical prescription orders, pack and ship medications to doctors and hospitals

Nikon:

Process orders, have inventory pull, pack and ship to vendors 09/07 to 06/09 Allstate Farmingville, NY

Claim Processing Specialist

The ability to work in a fast paced environment, as well as time management. Use a sophisticated computer system Next Gen to document their interactions with the customer claim, liaison between Allstate and clients. 05/06 to 06/07 Delta Funding Woodbury, NY

Portfolio Retention:

Make loans to borrowers who generally do not satisfy the conventional mortgage guidelines established by Fannie Mae or Freddie Mac. Borrowers use loans primarily for debt consolidation, refinancing an existing mortgage, education and home improvement. 12/02 to 04/05 DDI Riverhead, NY

Instructor:

Teach and assist individuals in all aspects of daily living. Advocate for the rights for the consumers we serve. Daily data collection of goals and fitness logs. Accompany students on medical appointments, jobs and community activities 09/00 to 09/02

Sale Associate: CitiBank Melville, NY

Responsible for general accounting procedures, data processing including activation of card holders credit cards, sale and enrollment of credit protection and benefit programs.supervise and training of new hires.

12/94 to 09/00 Chase/Chemical Bank Hicksville, NY

Escalation Supervisor:

Handling escalated cardholders inquiries. Assisting customer service representative policies and procedures. Overseeing three teams of fifteen members also survey with teams and upper management. Operated an in house Oasis Network, Native FDR, and Rockwell C.T.I phone headset system.

Education: 1989 St, John University Queens, NY

Real Estate License

1988 New York University New York, NY

Data Management Certificate

1983 to 1986 Bronx Community College Bronx, NY

Data Processing

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