Customer Service Representative

BRITTANY E. LYON

* ***** ****** ******

Irmo, SC 29063

570-***-**** *******@*****.***

Profile

Creative and dedicated worker with experience in Quality Assurance, Customer Service, Sales and Managing Warehouse Responsibilities. Excellent communication, interpersonal, organizational and team building skills. Recognized for the ability to produce quality work on a timely basis. Proficient in Microsoft Office.

Work Experience

Amazon, Columbia, SC

Facility Associate (2020 – Present)

Retrieve and handle items for customers (picking, induct, restocking)

McEntire Produce, Colombia, SC

Largest family owned fresh produce processor in the Southeast.

Quality Assurance Technician (2019 – 2020)

Conduct routine analyses of in-process materials, raw materials and finished goods.

Interpret test results, compare to established specifications and control limits and make recommendations on appropriateness of data for release.

Perform visual inspections of finished products.

Compile laboratory test date and perform appropriate analyses.

Receive and inspect new materials.

Hansen, Hazelton, PA

Customer Service Representative (2018-2019)

Achieved personal sales and profitability goals by consistently and pro-actively engaging clients.

Built and retained customer loyalty through timely and effective one call resolution.

Recognized by management and customers for providing exceptional Customer Service.

Created and sustained strong business relationships with retail partners.

Stay-at-Home Mom / Part-time College Student (2010-2018)

System One, Hazelton, PA

Supervisor (2008-2010)

Led and supported employees to ensure quality standards were met.

Dealt with and resolved employee issues including safety incidents and disagreements.

Developed productivity reports to show employees weekly and monthly progress.

Education

Alvernia University, Reading, PA

B.S. Early Childhood Education (6 credit away from degree)

McCann School of Business and Technology, Allentown, PA

Associates Degree in Early Childhood Education

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