Customer Service Associate
Resume:
Ariana Santana Mendoza
**** **** ** *******, ** 14209
**********@*****.***
OBJECTIVE
Seeking a new opportunity where my experience and skills will significantly contribute to the overall success of the organization.
PROFESSIONAL EXPERIENCE
Receptionist / Customer Service Associate – Novedades Retail Store & Check Cash Services
Medford, Oregon August 2020-September 2022
Assist incoming customers in both English and Spanish
Answer a high volume of phone calls in an efficient matter
Create new customer profile accounts
Help customers fill out different forms regarding international money transfer
Daily input of varies records into excels resulting in varies reports
Maintain database of customers information for money transfers ensuring privacy policies are correctly being followed.
Weekly inventory including shipping and receiving
Provide cashier services cashing checks
Maintain a cashier tellers’ drawer of 90k dollars with zero discrepancies
Use different software programs to verify checks being cashed are not fraudulently
Reach out to customers for missing information to complete any money transfers as needed
Create scheduled visits for customers requesting account information
SKILLS
Attentive to detail
Organized
Excellent customer service
Great team player
Works well under pressure
Quick learner
EDUCATION
Autonomous University of Zacatecas – Biology
Rogue Community College – Graduate Equivalency Degree
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