Data Entry Customer Service
Resume:
NINA A OPOKU.
Union NJ, ***83
Cell: 973-***-****
**********@*****.***
Professional Summary
Compassionate and committed to service and oriented worker overseeing multiple tasks. Hardworking professional with 14 years of experience in healthcare department. Good team worker with ability to motivate and communicate professionally both written and verbal.
EDUCATION.
RUTGERS STATE UNIVERSITY OF NEW JERSEY
May- 2016 – 2018 (Bachelor of Science in Psychology and Minor Neuroscience)
June - 2011-2015 (ESSEX COUNTY COLLEGE NEWARK)
Associate degree in General Science
SKILLS
Medical office administration Data entry
Quality assurance and control
EMR / EHR Medical records management
Medical Terminology
Proficient in Microsoft Office (Word, Access, Excel, and PowerPoint)
Responsible for Account payables and Receivables
Responsible for billing inquires and in charge for Customer service for the Company
ATLANTIC HEALTH – BED MANAGEMENT CORDINATOR - 2021
Monitor and updates bed blocks
Work with EVS by prioritizing the need for rooms cleaned for patient placements.
Assign hospital beds based on bed availability balancing with direct admits, hospital procedures and Emergency Room admissions
Maintain high standards of care and building productive working relationship with other healthcare personnel.
HACKENSACK MERIDIAN HOSPITAL – 03/08/2009- Present
PROFESSIONAL EXPERIENCE - EPIC USER
Worked with Epic developer and team trained as super user
Developed Revisions for Epic and procedures by evaluating operational practices and identifying improvement opportunities.
Lead onboarding activities for employees to equip staff in daily responsibilities
Assist New employees with training and new hire documentation
Evaluate Strengths and assigned tasks based upon experience and training
Coach Employees through day to day work and complex problems
Aid colleagues, managers and customers through regular communication and assistance
Cross-trained existing employee to maximize team performance
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