Customer Service Representative
Resume:
Washington, DC *****
*******@*****.***
NAVADAR JACKSON
Experienced and self driven customer service professional in search of a position as a customer service representative that allows for the application of excellent retention, communication and strong organizational skills while providing customers with a high level of support.
SKILLS
MS Office Suite Communications Skills Google Docs Qik/Sabre
General Administrative Skills (filing, copying, multi-line phone system, faxing, sorting/distributing mail)
Data Entry Processed Tax Returns
EXPERIENCE
United States Postal Service, Alexandria and Arlington, VA- City Carrier Assistant
February 2019- May 2021 (Alexandria) and February 2022-Present (Arlington)
●Responsible for the on-time delivery of mail and parcels to residents and businesses via walking and/ or driving in all kinds of road and weather conditions
●Maintaining professional and effective public relations with customers and others (esp during Covid)
●Having a general familiarity with postal laws, regulations, products and geography of the area
National Flood Insurance Program, Hyattsville, MD- Call Center Representative
June 2018- January 2019
●Primary contact for persons inquiring about flood insurance policies over the phone. Providing people with their renewal information, as well as, processing renewal payments.
●Conducts verification procedures to determine eligibility of applicants for receiving assistance through direct contact with applicants
FEMA/DHS, Hyattsville, MD- Emergency Management Specialist
October 2017- May 2018
●Primary contact for persons inquiring about disaster assistance by phone and conducting interviews to assist survivors affected by a declared disaster
●Conducts verification procedures to determine eligibility of applicants for disaster assistance through direct contact with applicants
●Process applicant's cases, re-certifications, audits and recoups and lodging reimbursement from disaster assistance applicants
●Assist applicants by determining their needs and providing instructions and referrals to different agencies, as well as, providing information and explanations of the different programs offered by FEMA
Big Bus Tours (Seasonal), Washington, DC- Customer Service Representative
March 2017-September 2017
●Sell Bus Tour Tickets, as well as, provide excellent customer service
●Provide guests with tour information, schedules and times
●Provide historic information about Washington, DC, as well as, restaurants/theaters/tourists information
American Airlines, Arlington, VA- Gate Agent
September 2014 to October 2016
●Assisted passengers and checked flight tickets at entrance gate or station when boarding or disembarking airplane, as well as, examined passenger tickets to ensure that passengers have correct flight or seat, and directed passengers to correct boarding area
●Assisted elderly, disabled, or young passengers to board or depart from airplane, such as moving passengers in wheelchairs
●Made announcements/updates about departures and delays on all flights
EDUCATION
Spelman College- NO DEGREE (Studied Psychology)
August 2007- May 2011- Atlanta, GA
Howard D. Woodson SHS- HS Diploma
August 2004- June 2007- Washington, DC
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