Banquet Server Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MOISES GALLARDO

Santa Ana, CA 92704 949-***-**** ****************@*****.*** Accomplished Banquet and Dining professional bringing proven expertise in Hotel and Restaurant operations and practices. Manages activities with good understanding of current needs and future targets. Offers excellent project management and team leadership abilities.

POS system operations Order taking

Cash handling Food safety

Customer service Buffet Setup and takedown

French Service Bartending experience

Proficient in English and Spanish Wine Pairing

OCTOBER 2015 - MARCH 2020

Food Server HMS Hst International John Wayne Airport Santa Ana, CA Performed cash handling tasks, ensuring compliance with our standards and guidelines. Polished silverware and buffed glasses.

Stocked and replenished supplies according to established regulations. Monitored customers' needs continuously, ensuring all requests were promptly fulfilled. Greeted customers and took food and beverage orders. Made frequent checks on tables to ensure food quality and excellent service. Explained menu items to customers and answered questions about ingredients and preparation methods.

Executed exceptional food, beverage, and service standards personally, as well as supporting team members in providing excellent service. Empowered staff to succeed and meet customer service and revenue goals by providing support.

NOVEMBER 2012 - MARCH 2020

EDUCATION

Banquet Server Bartender Pelican Hill Resort Newport Coast, CA Guided visitors to staff members and business locations with warm, personable approach.

Consulted with customers to understand desires and suggest best products to meet needs.

Carried out high-quality synchronized service for various events with little oversight. Taught new employees important procedures such as Coffee Breaks and Buffet Setting. Helped managers improve area operations by sharing customer feedback and contributing new ideas.

Met targets consistently by working hard and with strong attention to detail. Performed Bartending Duties for small and large events. 1997

High School Diploma: History and English

Edycusam Colegio Secundario, Jalisco, Mexico

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