PROFILE

Dedicated professional experienced in job fields that pertain to customer service roles.

Skills are demonstrated strengths in customer service, time management, and trend tracking. Skilled professional in staying on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.

WORK EXPERIENCE

Professional Coach Operator/TSD

Long Beach Transit - Long Beach, CA November 2011 to Present Performed pre-trip and post-trip inspections of assigned vehicle. Navigated routes and mitigated delays with expert-level map reading and current knowledge of bus routes, road construction, and other hazards. Picked up and safely discharged passengers at designated bus stops. Performed professional customer service assistance. Accurately counts and properly handles payment systems. Accurately records incidents and properly files paperwork. Excellent phone etiquette

Medical Assistant

Colonial Care Center - Long Beach, CA January 2010 to October 2011 Assisted clinicians with in-office procedures.

Completed intakes, measuring vital signs and documenting symptoms. Kept equipment ready for use through scheduled cleaning and sterilization. Documented information required for patients' specimens and tests completed. Supported patient recovery by educating family and caregivers on treatments and warning signs of complications.

Sales Associate

Sears - Long Beach, CA

March 2008 to November 2009

Checked sister stores and online options to locate items for customers. Helped customers navigate store, complete sales, and process returns. Resolved customer concerns using strong communication and conflict management skills. Met or exceeded individual sales goals and key performance indicators (KPIs). Contacted customers to finalize sales and service transactions. Rotated stock using clearance markdowns and special sales promotions. Managed multiple tasks simultaneously while meeting deadlines. SHALANI TAYLOR

Tyler,TX

562-***-****

adte1s@r.postjobfree.com

Education

Long Beach City College - Long Beach, CA

November 2009- Current

Long Beach Polytechnic High School - Long Beach, CA September 2004- June 2008

High School Diploma

Certifications and Licenses

Passenger Endorsement Driver's License

CDL B

CPR Certification

Medical Billing/Coding Certification

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