Production Associate Customer Service

Carlos Jones

*** ********** *** **** * Wilmington NC 28405 • ************@*****.*** • 910-***-**** OBJECTIVE

To utilize my experience in management and customer service to add value to a new organization EXPERIENCE

Beer & Fine Liquor Delivery Driver, Empire Distributors; Currie, N.C — August 2019- Present

Position has several role requirements.

• Responsibility for loading and organizing product for optimum delivery times and routes utilizing the delivery manifest.

• Deliver products in a timely and professional manner with clients ensuring all applicable paperwork is completed.

• Resolve any Customer service issues as appropriate with clients to ensure a superior client experience (escalating any unresolved issues with Management).

• Accept and process any returns that will processed at Warehouse at end of day.

• Physical activity includes lifting up to 100 LBS and stairs depending on client.

• Equipment usage includes hand truck, dolly and pallet jack.

• Driving activity requires use of a mobile proof of delivery (POD) device and driving in all-weather conditions.

• End of day process includes updating Management of any equipment, supply or client issues. Production Associate, ACME Smoked Fish (Food Processing/Production Center); Currie, NC — August 2018- May 2019

• Responsible for preparation and distribution of customer orders for Salmon fillets.

• Duties included forklift operations, defrosting, utilization of company order computer and scales, brining and final preparations.

Residential Support, ASAP LLC (Lev. 4 Autistic Group Home); Rocky Point, NC — December 2015- December 2017

• Assisted with recommended daily activities of patients.

• Administered prescribed medications, monitored and completed daily activities and set goals for patients. Performed any assigned tasks issued by Group Home Administration.

• Duties included food preparation and sanitation in common and patient areas. Supervisor, Sparkle and Shine LLC (Construction/Demolition); Apex, N.C. — February 2011- May 2015

• Supervised and assisted 2-20 employees in various construction, demolition and clean-up projects.

• Completed Projects include: UNCW Wagner Hall renovation and cleaning/reconditioning of 250 dorm rooms in 5 months

• Rough and final cleaning of several apt. complexes in Wilmington and Jacksonville, N.C Industrial Hydroblast Technician, Thompson Industrial Company; Riegelwood, NC — August 2011- July 2012

• Responsible for cleaning and disinfecting equipment with specialized high-pressure cleaners.

• Reviewed inventory and inspected supplies and tools.

• Monitored crew members for efficiency and adherence to safety policies.

• Drove vehicles and machinery to various sites in different states.

• Maintained all compliance requirements from OSHA and company management. Operations Manager, Youth Enhancement LLC; Wilmington, N.C. — December 2004- December 2010

• Supervised 20-25 employees and contractors providing services to clients in NC.

• Assisted in day-to day management of the agency.

• Maintained an excellent monitoring record from various accrediting Mental Health agencies in State and Federal departments. Agency awarded a 3-yr. accreditation from CARF Order Puller/Loader, Leslie-Locke Inc. (HVAC Distribution Center); Burgaw, N.C. — December 2001- December 2003

• Duties included arranging, sorting and shipping pre-ordered supplies from the HVAC Warehouse utilizing a handheld scanner, forklifts and pallet jacks.

• Packed and arranged order pallets by destination and order sequence to maximize efficiency.

• Maintained 95-100% efficiency rating on several metrics including number of items pulled per week, time requirements to pull those items and quality of packed items during my tenure. EDUCATION

Cape Fear Community College, Wilmington, N.C. — AAS (Associate Degree in Science), 2016 REFERENCES

Available upon request

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