Retail management customer service bilingual
Resume:
John
Rubalcaba
******************@*****.***
Objective
Offering 20+ yeas of retail experience in multi-faceted roles focused on management, project management, scheduling, and operations. Seeking position that will utilize my experience & strength to exceed company goals. Highlighted Skills
Communications and time management
Creative trouble-shooting and positive attitude
Diplomacy, sensitivity and loyal work ethic
Staff Development
Employment History
Skechers Shoes – Humble, Texas
Manager - June 2019 to Present
Orchestrated the financial needs of organization, daily projections, corporate files, customer services, employee management & scheduling, met company and store objectives and all logistics of high volume store to include support of surrounding store managers
Operated $1.7M store achieving sales goals every year
Prepare forecasts, inventory & employee scheduling to achieve company goals
Coordinated various communications to corporate and divisional management.
Prepare spreadsheets, monthly reports, presentations and other documentation as required by corporate guidelines
Staffing and training for all managers and all employees for store
Maintain high level of customer expectations and satisfaction
Inventory control and ordering for division to include loss prevention Kroger Grocery – California & Texas
Various Positions – June 1998 to March 2019
Lead Co – Manager
Responsible for all department managers
Maintained store to company standards and customer expectations
Supervised execution of daily operations
Oversaw inventory levels and controlling shrinkage
Ensured that all food safety standards and certifications were maintained by all personnel
Created and implemented team building exercises for entire staff
Designed a program for food delivery to elder care residents in the immediate area
District Financial Auditor
Asset protection and cash handling procedures over 12 stores
Oversaw bookkeeper in each store and audited for accuracy
Assured that all company policies and procedures were adhered to at store levels
Managed meetings, notes and calendars with upper management
Accountability for all store assets
Reviewed store level bookkeeping performance
Maintained positive cash flow
Assistant to District Manager
Assistant to District Manager overseeing 12 stores.
Communication to stores managers from District Manager
Oversaw financials for entire district
Coordinated bookkeeping for district
Managed meetings, notes and calendars with upper management
Responsible for completion of food safety recalls in all stores References
References are available on request.
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