Security Guard Customer Service
Resume:
SHAAKIRA GONSALVES
CONTACT
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PROFILE
*-**** ******* ** * Correction Officer in New York City Department Of Corrections with superior record of defusing high-pressure situations with sound judgement and successful conflict resolution skills. Monitor and manage inmate behavior with focus maintain order and proactively addressing potential conflicts. Always seeking a challenging career and enthusiastic about the task at hand. I am given and willing to take on any new challenges or advancements to expand my learning, knowledge, and skills. I am a dedicated responsible and dependable employee and strive to work efficiently and effectively in any area.
SKILLS
EFFECTIVE PUBLIC RELATIONS SKILLS
GOOD COMMUNICATION SKILLS
TIME MANAGEMENT
RISK MANAGEMENT
CUSTOMER SERVICE SKILLS
CRITICAL THINKING SKILLS
ORGANIZATIONAL SKILLS
EXPERIENCE
New York City Department of Corrections – Correction Officer
East Elmhurst, New York (2016-2022)
ENFORCE RULES AND REGULATIONS
SUPERVISE DAILY ACTIVITES OF INMATES WHILE ENSURING COMPLIANCE WITH STANDARD PROCEDURES, MONITORING INMATES BEHAVIORS AND REPORTING UNUSUAL ACTIVITY TO ENSURE SAFTEY AND SECURITY
ASSIST SUPERVISORS WITH ON-SITE OBESRVATIONS OF FACILITY PRACTICE
MONITORED RAIDO TRANSMISSIONS BETWEEN STAFF TO RESPOND IMMEDIATELY TO DIRECTIONS AND EMERGENCIES
MAINTAIN FACILITY COUNT OF INMATES PRESENT IN ASSIGNED AREAS AND VERIFY IDENTIFICATION TO PRVENT POTENTIAL SECUIRTY BREACHES
INSPECTED CONDITIONS OF LOCKS, WINDOWS, DOORS, GATES AND OTHER COMMON AREAS TO PREVENT PRISON ESCAPE
CONDUCT PAT DOWNS AND STRIP SEARCHES OF INMATES AND VISITORS TO PREVENT CONTRABAND FROM ENTERING THE FACILITY
TRANSPORT AND ESCORT INMATES WITHIN AND OUTSIDE FACILITY
AUTHORED INCIDENT REPORTS FOR MANAGEMENT ON VIOLATIONS AND DISCREPANCIES
REDUCE ESCAPE ATTEMPTS, CRIMES AND OTHER HAZARDOUS ACTIVITY THROUGH CLOSE OBSERVATION AND SITUATIONAL AWARENESS
COMMUNICATE AND INTERACT WITH DEPARTMENTAL EXECUTIVE STAFF AND FACILITY COMMANDERS
MAINTAIN CONFIDENTAL RECORDS AND FILES
UTIZILE GENETEC MONITORING SYSTEM, MICROSOFT WORDS, AND EXCEL
New York City Police Department – Traffic Enforcement Agent/ New York, NY
2014-2016
PATROLLING ASSIGNED AREAS IN ORDER TO ENFORCE PARKING RULES AND REGULATIONS
DIRECTING TRAFFIC
REPORT DELAYS, ACCIDENTS OR OTHER TRAFFIC AND TRANSPORTATION SITUATIONS
ISSUE SUMMONS
PROVIDE SAFE ENVIRONMENT FOR PEDESTRIANS AND MOTORIST.
SERVED AS INFORMATIONAL RESOURCE FOR COMMUNITY, ANSWERING QUESTIONS ABOUT TRAFFIC ORDINANCES AND POLICIES AND ADDRESSING QUESTIONS AND COMPLAINTS.
References
Upon your request.
EDUCATION
Queens Borough Community College/ Queens, NY
2011-2013
Associates Degree: Criminal Justice
Correction Academy
2016
BASIC TACTICS
DEFENSIVE TACTICS
FIREARM TRAINING
CHEMICAL AGENTS TRAINING
REPORT WRITING
PREA TRAINING
INTERPERSONAL COMMUNICATION SKILLS TRAINING
CPR/FIRST AID TRAINING
CERTIFICATION
Blackhawk Security School/ Bronx, NY
2022
Security Guard License
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