Sales Associate Support Professional

POOJA BHARGAVA

**** ******* *****, ******, ** ***03, USA

Cell: 847-***-****; Email: ************@*****.***

OBJECTIVE: Administrative support professional offering versatile office

management skills.

Professional Summary:

* Strong planner and problem solver who readily adapts to change, works

independently and exceeds expectations. Able to juggle multiple priorities

and meet tight deadlines without compromising quality.

* Results-oriented Sales Associate with over 10 years of experience working

in a clothing retail setting.

* Exceptionally well-versed in ensuring a high level of customer satisfaction

by providing exceptional customer services.

e First-hand experience in assessing customers’ requirements for clothes

and accessories and providing them with information on where to look for

them within the store.

« Acustomer service-oriented individual who handles complaints and

problems in a proactive manner to ensure repeat business opportunities.

SKILLS

e Strong Work Ethic

e Problem Solving

* Collaboration & Adaptability

« Web/Internet Savvy

e Microsoft Word, Excel and Windows OS.

« Speaks English and Hindi

PROFESSIONAL EXPERIENCE

Sales Associate, Ralph Lauren Factory Store (Nov’11-Present)

e Rated top "Sales Person of the Month" for exceeding sales goal by 47%.

e Consistently met or exceeded sales quota.

e Built and strengthened relationships with customers, deal with different

nationalities and personalities and put always the customers at ease.

e Greet customers as they arrive at the store and provide them with

information on where their choices of clothes are racked.

¢ Provide suggestions for design and type of clothes according to each

customer's individual style and requirement.

e Locate appropriate sizes and provide information on location of fitting

rooms.

e Assisted customers during fitting while maintaining customer integrity.

¢ Provide information regarding price of each item and any discounts levied

on them.

e Make customers aware of special promotions in a bid to encourage them

to buy additional items

Sales Associate, JC Penney at Woodfield Mall, Schaumburg IL (Nov’08-

Oct’11)

+ Actively seek out customers in the store and assisted them with in choosing the

right product

+ Performed visual merchandising tasks to highlight new arrivals

+ Assisted promotional teams in setting up visual merchandise setups on

mannequins and display cases

+ Handled customers’ complaints and suggestions in a proactive manner and

manage returns and exchanges according to company policies

+ Received payments while ensuring a smooth transition.

+ Handled exchanges and returns by following standards and procedures set by

the company.

EDUCATION

B.A. Education, India July’ 94-97

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