Csr Remote Customer Service

MYLANTEA SAHIB

**** *. **** ***. *** ****/928-***-****/**********@*****.***

OBJECTIVE

Customer focused individual with an assertive and positive attitude. An individual with excellent communication and interpersonal skills, looking to utilize one plus years of customer service experience, to deliver world class customer support in an entry-level customer service position in Discover company.

EXPERIENCE

Modivcare Logistics

Work from Home Customer Service Advocate Jan 2022 to present

Received inbound calls from Members requesting assistance with transportation needs.

Assist members with scheduling transportation reservations to and from medical appointments, non-medical appointments, and hospital discharges.

Assist members with canceling reservations and where's my ride.

Contact medical facilities to verify appointments.

Place outbound calls to transportation providers to obtain ETA and inform of canceled reservations.

Receive inbound calls from transportation providers to reroute unwanted trips.

Continuously referred to insurance plan policies to ensure proper assistance is given to member.

Notified dispatchers through chat channels of urgent reservations.

Meet and converse with leadership via teams and chat channels.

Use of three or more systems to perform tasks with accuracy.

MTBA

Dispatcher, June 2022 to Jan 2022

Received inbound calls from patients looking for their rides.

Scheduled Uber and Lyft pickups when yellow cab drivers were not available.

Contacted yellow cab drivers to obtain ETA and availability.

Schedule hospital discharges and arrange transportation for pickup.

Assigned drivers to various trips by using zoning maps.

Constantly refer to members insurance plan for transportation detail accuracy.

Trained new hires in the dispatch position.

Amazon Flex Driver, August 2020 to June 2022

Used smartphone to check in, scan packages, and download delivery route.

Organized and assorted packages to ensure smooth delivery flow.

Contacted Amazon customers via app to acknowledge any changes or recommendations to delivery.

Contact support via app with issues obtain during delivery such as incomplete address, dog issues, or entry issues.

EDUCATION

Estrella Mountain Community College, 2020 to present, GPA 3.31, President’s Honor Roll

AWARDS AND ACKNOWLEDGEMENTS

Performance raise within the first 60 days of employment.

Promoted to trainer after 90 days of employment.

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