Customer Service Associate

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CURRICULUM VITAE

Sreelata De

Contact No: 408-***-****

**********@*****.***

HOTEL & HOSPITALITY MANAGEMENT PROFESSIONAL

To merge into a dynamic globally focused organization that will strategically utilize my existing skill.

PROFILE

• A rich experience in the Hospitality Industry with 5+ year of career success in wide range of roles and functions within Food and Beverages Service Department.

• A qualified Hotel Management Professional offering qualitative experience in the hotel industry & well versed with all operations and functions of hotel management.

• Multilingual with proficiency in English, Bengali and Hindi with Excellent aesthetic sense, hygienic attitude, and a polished etiquette-

“the essence of this industry”.

• Ability to acquire new skills, knowledge, and qualifications to keep abreast with latest trends.

• Ability to work with relative calm in a high-pressure environment and time constraints. Professional with natural flair for building relations, customer service and proven abilities in achieving optimum level of customer satisfaction.

CORE COMPETENCIES

Supervising staff Banquet Sales Guest satisfaction RSOT Cost Control Quality Standards

Stock Management Health and Safety Standards Follow Processes PROFESSIONAL EXPERIENCE

1. Vivanta by Taj Fort Aguada, Goa

• Guest Service Coordinator Feb ‘14 to Jan ‘15

Handled the duties and responsibilities of a Food & Beverage coordinator

Complimented by several guests on Service Excellence

To take the guest complain as well as compliment correctly and with appropriate courtesy

To assist the guest in choosing the best items on the menu, thereby increasing sales,

by up selling and suggestive selling

To be responsible for the maintenance and upkeep of all equipment.

2. Novotel Hotel, Vishakhapatnam

Guest Service coordinator May ‘13 to Nov ‘13

3. Taj Coromandel, Chennai

Restaurant Hostess May ‘12 to Apr ‘13

4. Mainland China Specialty Restaurant, Chennai

Restaurant Hostess Nov ‘11 to Apr ‘12

5. The Accord Metropolitan, Chennai

Guest Service Associate Sep ‘10 to Oct ‘11

6. Best Western Amrutha Castle, Hyderabad

Internship Oct ‘09 to Mar ‘10

Educational Background

B.Sc. in Hospitality and Hotel administration SBIHM-India 2011

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