Center Associate Sales Cashier
Resume:
Cleo king
WAREHOUSE LEAD/ WARRANTY LEAD
Jacksonville, Florida, United States
************@*****.***
WORK EXPERIENCE
July 2014-Current
WAREHOUSE LEAD/ WARRANTY LEAD
Transamerican Auto Parts/ POLARIS
Jacksonville, Florida, United States
• Execute and perform activities of the returns clerk and upgraded to lead at a distribution center
• Coordinate returns lead activities with warehouse management and distribution center
• Inspect and verify products and merchandise worth returning to stock
• Ensured that parts were labeled with inspection stickers and seal in a neat manner before returning part back to shelf.
• Occasionally helped the shipping department with getting orders such as AMAZON and FEDEX RED out on time once returns were done for the day.
• Helped fill in for the WILL CALL desk occasionally
• Answered emails and phone calls in a professional manner
• Verify and inspect all forms, reports and records relating to product returns
• Ensure customer satisfaction through handling of product returns and exchanges
• Adhere to and comply with corporate standards and procedures in handling returns
• Create/close vendor purchase orders
• Trained at least 4 people to handle online and will call returns
• Ensure reports and documentation are prepared.
• Successfully brought down the warranty dollar amount down from over 100k to 30k a month. Maintained between 30- 50k in warranty levels for 2 years.
• Ensured that Return Material Authorizations and Purchase orders were thorough before sending the claims requests to vendors.
• Uploaded proper documents and pictures by vendor request.
• Credited all customer and wholesale returns using D365 and earlier processing system called LEGEND.
• Used and maintained a detail Field Destroy report as an EXCEL worksheet with analyzed totals so that the General Ledger and accounting team could process
• Followed vendor warranty return guidelines to the best of my knowledge to ensure the company received proper credits for warranties and core returns
• Answered phone calls and maintained the overall upkeep of the returns and warranty department.
• Properly disposed of hazardous materials such as tires, batteries, and shocks. December 2012-Current
SHIPPING/RECEIVING CLERK
Advanced Assembly
United States
Verified incoming circuit boards (aka PCBs) and computer parts according to purchase orders and BOM information.
• Checked all material against work instructions and customer requirements.
• Input all discrepancies in a system called OTIS
• Ensured Client Services and Engineers knew of discrepancies so customers could be contacted with information.
• Maintained contact with engineers about due date changes, reworks, return material authorizations, and customer questions about parts and discrepancies.
• Maintained a clean and safe work environment as safety coordinator for the Receiving department. February 2014-June 2014
WEATHERIZATION TECHNICIAN
Advanced Assembly
United States
Recommend weatherization techniques to clients in accordance with needs and applicable energy regulations, codes, policies, or statutes
• Apply insulation materials such as loose, blanket, board, and foam insulation to attics, crawl spaces, basements, or walls
• Explain energy conservation measures, such as the use of low flow showerheads and energy efficient lighting
• Install and seal air ducts, combustion air openings, or ventilation openings to improve heating and cooling efficiency
• Inspect buildings to identify required weatherization measures, including repair work, modification, or replacement
• Recommend weatherization techniques to clients in accordance with needs and applicable energy regulations, codes, policies, or statutes • Clean and maintain tools and equipment
• Maintains professional demeanor with clients and ensured their homes were neat and cleaned after job is completed
• Safely drive the Veterans Green Jobs box truck and maintained them October 2013-May 2014
SHIPPING AND RECEIVING CLERK
Advanced Assembly
United States
Duties included answering warehouse phone.
• Order-picking and processed online orders in a timely manner.
• Used pallet jacks to unload trucks with merchandise.
• Separated merchandise and stock sales floor.
• Put away merchandise neatly in warehouse.
• Dismantled and rebuilt sales floor using PLANOGRAMS.
• Received packages from FedEx, UPS, and nearby warehouses.
• Put in charge of closing for and opening the warehouse with limited supervision.
• Aside from warehouse duties, split time with helping customers out on the sales floor. April 2007-April 2008
RECORD CENTER ASSOCIATE
Iron Mountain
Thornton, Colorado, United States
• Assisted with the workflow within a record center vault and • Ensured PIT equipment, scanners, Safekeeper Plus terminals and ladders were safe
• Maintained day-to-day service quality to customers.
• Processed all incoming media orders, and scanned carton barcodes and locations, • stored items in record center, downloaded scanned information.
• Answered phones.
• Ensured the vault was clean and maintained equipment. April 2007-December 2007
INDEXER, QUALITY CONTROL, AUDITOR
Iron Mountain
Denver, Colorado, United States
Indexer-Examined boxes of confidential paperwork from various companies and recorded what was in the boxes Quality Control- Ensured the Indexers were recording the right information and corrected mistakes Auditor-Promoted to Auditor. Managed the work done by Quality Control and recorded the findings on audit sheets
• Researched boxes that were stored on the 1st, 2nd, and 3rd levels of the warehouse and ensured the boxes had the correct store numbers on them.
September 2006-February 2007
PAWN BROKER, CLERK, CASHIER
Action Pawn
Copperas Cove, Texas, United States
for customers in a timely manner -
• Collected late charges and interests for loans and processed layaways.
• Answered phone calls from customers and manufacturers in a professional manner -
• Tested gold and diamonds to ensure quality and authenticity -• Sold and bought weapons, electronics, etc. from customers
• Conducted background checks with the F.B.I.
• Conducted weekly inventories
• Managed and balanced a cash drawer of $758.00 daily
• Helped open and close the store everyday
• Negotiated prices and deals for customers
• Provided general knowledge of products and conducted Internet research at customers' request
• Assisted management in determining the value of items
• Pulled and managed inventory forfeits
• Maintained a clean store and warehouse.
February 2002-March 2006
LAUNDRY AND BATH SPECIALIST, MAIL CLERK
Army (combat veteran)
Killeen, Texas, United States
Provided customer service to soldiers in Iraq during OIF
• Managed and maintained the generators, water pumps, and tent set-ups under a squad/team.
• Assisted the squad leader
• Provided security for convoys, gates, and towers
• Used handheld radios and weapons.
Receiving Mail Clerk
EDUCATION
2022-Current
ASSOCIATES OF SCIENCE IN SUPPLY CHAIN MANAGEMENT
Florida State College at Jacksonville
United States
ASSOCIATES OF SCIENCE IN SUPPLY CHAIN MANAGEMENT
Florida State College at Jacksonville
May 2022- Present
• SUPPLY CHAIN MANAGEMENT
2009-2009
Pima Medical Institute
Denver, Colorado, United States
Pima Medical Institute - Denver, CO January 2009 to November 2009 Pharmacy Technician
• Pharmacy Technician
SKILLS
Claims Clerk General Ledger Audit Generators Warranty Assembly Circuit Boards Packaging PCBS UPS Energy Conservation Weapons Quality Control BOM Closing Loans Purchase Orders Supply Chain Supply Chain Management Logistics Inventory Customer Service Oriented Customer Service Fedex Process Orders Mail Clerk Scanner Rebuilt Sales Sales Floor Shipping Shipping/Receiving Warehouse Distribution Client Services Shipping & Receiving Shipping and Receiving Forklift Forklift Certified Forklift Certification Pallet Jack BOX Truck Lighting Pumps Hazardous Materials Documentation Warehouse Management Team Lead Osha 30 Osha 10 Retail Sales Cashier Pharmacy Workflow Excel Microsoft Word CERTIFICATIONS
OSHA 10
Present
FORKLIFT CERTIFICATION
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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