Data Entry Customer Service
Resume:
Diamond L. Pongtorn
**** *. ******** *** **** ***4
Sacramento, Ca 95835
***************@*****.***
PROFESSIONAL OBJECTIVE
Actively seeking an entry level customer service position with supervisory responsibilities and an opportunity for career development.
EXPERIENCE
Regency Sacramento November 2020 - Current
Administrative Assistant/Receptionist
• Answer high volume multi-line phones and greet customers.
• Schedule pet witness cremations and inform customers of pet crematorium keepsake services.
• Assist veterinary hospitals with instructions on how to create profiles for pets.
Versant Health July 2019 - August 2020 Call Center Customer Service Rep
• Answer high volume multi-line phones; Outbound and inbound business marketing calls to companies Target, Warby Parker, Lens Crafters etc.
• Inform customers on medical benefits, new enrollment schedules and finding providers that honor insurance plan. Assist customers with instructions on how to utilize online accounts to submit claims, print insurance ID cards and update accounts.
• Filing and data entry
• Assist providers with instructions on how to utilize online portal to submit orders, cancel orders or change orders for patients’ glasses or contact lenses.
EXPERIENCE
Olive Garden June 2013 - December 2019
Server
• Answer multi-line phones and greet visitors
• Take accurate food orders and serve foods and drinks
• Schedule reservations, cash handling and credit card processing
• Assist with closing procedures and reporting all cash and tips at the end of each work shift.
EDUCATION
Pittsburg High School August 2011 - June 2013
• Student body president and vice president on consecutive terms
• Assisted with school fundraising activities, as well as assisting with organizing and coordinating task for school fundraising events
• Diploma received. Graduated with a 3.5 GPA
SKILLS
• Type 40wpm and 10-key by touch
• Ability to work in a fast pace environment with no supervision and multi-task
• Knowledge in Microsoft Word, Excel, PowerPoint; Internet savvy with Chrome and Explorer
Contact this candidate