Front Desk Patient Services

KIMBERLY DOUTHETT

**** ******* **** *******, ** *0536 Cell: 845-***-****

*************@*****.***

Looking for a nursing position where I can provide outstanding care to patients and work with a great team of nurses, doctors, and other members of the healthcare team.

OVERVIEW

Enthusiastic nurse seeking to use earned skills and knowledge to assist in a nursing role

Personable with a positive and compassionate attitude

Provide exceptional patient care in the healthcare setting

Reliable, punctual, and ethical

EDUCATION & CERTIFICATIONS

ADN Nursing, Rockland Community College, December 2019

Basic Life Support (BLS) Certified, American Heart Association, March 2022

Currently enrolled in an online BSN program at Aspen University for September 2022

PROFESSIONAL ACTIVITIES

Member of Rockland Community College’s Student Nurse Association from 2018-2019 and attended monthly meetings. Participated in a few fairs/fundraisers at the college campus.

Enrolled as a member of the National Student Nurses Association from 2017-2018 and attended the NYC NSNA Summer Conference in July 2017.

PROFESSIONAL EXPERIENCE

Good Samaritan Hospital – PCU – Cardiac Step Down Unit February 2022 to Present

Registered Nurse

Utilizes Epic computer program to document patient findings,, access patients’ medical records, physician notes, and labs.

Collaborates well with other members of the healthcare team including physical therapists, physicians, and case managers.

Assesses patients, delivers thorough patient care and advocates for patients that have extensive comorbidities including congestive heart failure, acute renal failure, and cardiac arrhythmias.

Administers a variety of medications and fluid hydration when needed.

Educates patients and family members regarding medication management and ways to improve their overall health.

Caremount Medical – Pain Management April 2021 to Present

Registered Nurse

Utilizes Next Gen computer program to access patient information and schedule appts.

Prepares patient prescriptions for physician signature prior to electronic submission to pharmacies.

Escorts patients to examination room, performs vital signs, and completes general assessments.

Administers pregnancy tests and glucose checks when needed prior to scheduled epidural injections.

Reviews pre and post procedure protocols with patients prior to scheduled procedures.

Reviews all patient paperwork and obtain consent prior to procedures.

Sets up procedure suite prior to scheduled procedures.

Monitors patients in the recovery area post procedures.

Enters vital signs and patient information in Next Gen. Charts and documents on each patient accordingly.

Confirms patient appointments daily

Answers phone and directs calls appropriately.

Assists the physician with any administrative/clinical duties as needed.

Helen Hayes Hospital – TBI Unit September 2020 to April 2021

Registered Nurse

Strong attention to detail.

Compassionate and empathetic.

Utilizes MediTech computer program for patient information and documentation.

Provides direct patient care and is an advocate for brain injury patients in acute rehabilitation facility.

Monitors for acute status changes, takes vital signs, performs wound care, implements IV therapies and antibiotics, administers medications, performs trach care and other skills as needed.

Offers ongoing support and resources to patients and their families.

Collaborates with other members of the healthcare team to assess, plan, implement and evaluate patient care plans.

County of Rockland, Department of Personnel, New City, NY November 2007 to September 2020

Senior Typist

Utilized Microsoft Excel to handle payroll certifications for towns, villages, schools, and libraries in Rockland County.

Processed employee transactions, such as new appointments, salary changes, retirements and resignations for Rockland County employees.

Reported and tracked employee attendance in Absence Management system to generate reports for Payroll and Human Resources.

Distributed and collected employee timesheets, mileage forms, conference requests, and reimbursement

requests for processing.

Spoke with personnel contacts in Rockland regarding transactions and civil service law.

Distributed updated job specifications via email when requested.

Performed responsible clerical work in the maintenance of complex and confidential records and files.

Scheduled, coordinated, and confirmed appointments in Outlook calendar.

Proofread materials to identify grammatical, spelling or typing errors and make necessary corrections.

Hudson Valley Radiology Associates, New City, NY May 2001 to November 2007

Patient Services Representative

Greeted and welcomed patients.

Checked-in patients at the front desk who were scheduled for diagnostic exams.

Accurately entered and/or updated patient information in the system.

Set up systems to ensure that patients are scheduled for revisits and that they are reminded of pending scheduled visits.

Ensured that case records were available for medical or counseling appointments. Prepared charts for physical examinations and physician contacts.

Assisted patients with completion of paperwork when necessary.

Processed medical insurance information, verifying patient eligibility and obtained authorizations as needed for exams such as CT scans and MRI’s and addressed any patient questions.

Filed all materials, such as doctor’s notes, consultation reports, lab reports, and x-ray reports, into case records.

Answered up to 100 calls or more daily in the scheduling que and entered all patient demographic information into computer database and answered any questions patients may have had in a prompt and courteous manner. Routed calls to the proper individuals.

Handled speaking with patient’s over the phone to give them preparation information for mammograms, x-rays, CT scans, ultrasounds, and MRIs.

Filled out patient MRI and CT scan questionnaires and delivered them to the technicians.

Called physician offices to obtain written or verbal prescriptions for patients when needed.

Set up and maintained a filing system for correspondence and records.

Filed patients record reports, correspondence, etc.

Assisted clinic secretary as needed; performed all secretarial duties in his/her absence.

Performed all clerical duties and other related duties as assigned.

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