Technician Technical Support

RANDY TORIBIO

IT Technical

***************@*****.***

RESUME SUMMARY

Technician with more than 7 years of experience, developing in various branches of computer science. Such as structured cabling, fixed and mobile telephony, closed circuit cameras (cctv), computer equipment repair and I am currently as a technician level 2 in RICOH printers.

WORK EXPERIENCE

HERMANAS HIJAS DE LA ALTAGRACIA, SANTO DOMINGO

ESTE 2014 – 2021

Technical Support Manager (AUGUST / MARCH)

CERVCERIA NACIONAL DOMINICANA, SANTO DOMINGO 2018 – 2021 Help Desk 2 (SEPTEMBER / FEBRUARY)

COPY SOLUTIONS INTERNATIONALS 2019 – 2022

Service Technician 2 (MARCH)

EDUCATION

INSTITUTO POLITECNICO MAX HERIQUEX URENA, SANTO DOMINGO OESTE 2010 - 2014

Logistics Technician - High School

INFOTEP – SANTO DOMINGO, DN 2019 – 2022

-INTERNET MANAGER (07/2021)

-INTRODUCTION TO WINDOWS (06/2020)

-WEB PAGE DESIGN (05/2021)

-INSTALLER AND REPAIRER OF TELEPHONE LINES (05/2022)

-TECHNICAL UPDATE IN PROGRAMMING AND REPAIR OF CELL PHONES (07/2021)

-NETWORK AND STRUCTURED CABLING ADMINISTRATOR (05/2019)

-FUNDAMENTALS OF SUPERVISION (05/2021)

-NEGOTIATION TECHNIQUES (10/2022)

MICROSOFT VIRTUAL ACADEMY

Basic Technical Support (05/2019)

SKILLS

Analytical

Prepared

Developing

Document or report

ADDITIONAL SECTIONS

RICOH LAM, Santo Domingo, DN.

Ricoh IM 2500/IM3500/IM4000/IM5000/IM6000

Sales Tutorial

3/10/2022 5/10/2022

Smart Operation Panel v1 (D148-81) Self Paced

Training

12/6/2022 12/6/2022

Smart Operation Panel V2 - Fundamentals 12/6/2022 12/6/2022 Ricoh Smart Operation Panel Designer Training 12/6/2022 12/6/2022 Smart Operation Panel - Fundamentals 12/6/2022 12/6/2022 MFP Technology Essentials Part 1 29/5/2022 30/5/2022

@Remote Enterprise Pro Overview-TAS Self Paced 2/5/2022 2/5/2022

@Remote Introduction GUI v4.x 2/5/2022 2/5/2022

PaperCut MF v18.3 Update Technical Overview

Self-Paced

26/3/2022 26/3/2022

01- Introduction to the PrinterOn Enterprise

Solution

26/3/2022 26/3/2022

Lesson 1 Introduction to the PrinterOn Enterprise

Solution

26/3/2022 26/3/2022

Web Based Driver Installer Training 28/2/2022 28/2/2022

@Remote Reporting Portal - Customer Reporting

Training

2/2/2022 12/6/2022

RICOH Smart Integration (RSI) – Smart Device

Connector (SDC) - End User Train the Trainer

1/12/2021 1/12/2021

Smart Device Connector v3 - Fundamentals -

Spanish

29/11/2021 29/11/2021

@Remote 0- Fundamentals - Spanish 4/11/2021 9/11/2021 Device Manager NX Lite Self-Paced Training 5/8/2021 5/8/2021 Smart Operation Panel V2 Self Paced Training 25/1/2021 28/3/2021 IM 430 and P 50X Series Technical Training 28/3/2021 12/6/2022 Digital Color Technology Equivalency 12/2/2020 25/3/2020 Informe de Incidentes de seguridad de productos

Ricoh/Ricoh Product Safety Incident Reporting

24/3/2020 25/3/2020

Technology Essentials Tier 1 Equivalency 12/2/2020 5/3/2020 Technology Essentials Tier 1(RETIRED) 12/2/2020 5/3/2020 Digital Color Basics Self Paced 12/2/2020 25/3/2020 D127_D128_Self_Pace Service Training 12/2/2020 1/11/2020 D069/D115 Series Self Paced Training Program 12/2/2020 28/8/2022

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