Customer Manager
Resume:
SUMMARY
Astute Collections Manager successful at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Offering more than [Number] years of billing-related experience.
SKILLS
SEC and call reporting
Past due procedures
Payment acceptance
Proficient in SAP
Effective time management
Strong communication skills
Conducting investigations
Excellent managerial techniques
Complex problem solving
EXPERIENCE
Collections Manager
Cape Coral, Ft. Myers,Lehigh Acres, Naples,, FL
W.S. Badcock Corp./ Mar 2003 to Jan 2020
Researched and resolved billing and invoice problems. Reduced losses by restructuring loan payment plans. Researched, evaluated and resolved discrepancies and customer concerns. Collaborated with legal resources and recovery teams to manage default issues. Contacted customers in person at personal and business locations to collect payments directly.
Attended training in topics such as credit management and civil court practices to maintain up-to-date knowledge.
Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
Updated accounts with documentation of interactions and current information. Received and submitted payments and applied amounts to customer balances. Updated customer accounts with interactions, payments and personal information. Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
Verified details of transactions, including funds received and total account balances. Reached out to customers to discuss late payments and options for remitting amounts due. Completed investigations of customer accounts and payment histories. Developed and improved procedures for collection of past due amounts. Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
EDUCATION AND TRAINING
High School Diploma
Central-Tower High School May 1972
Akron, Ohio
P
Janice
Perozzi
********@*****.***
Cape Coral, Fl., 33991
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