Data Entry Customer Service
Resume:
Memphis, TN *****
**************@*****.***
*********@*****.***
KARA MOORE
OBJECTIVE
My objective is to give an employer efficient job performance and to effectively carry out any responsibilities directed to achieve maximum company and customer satisfaction.
SKILLS & ABILITIES
Typing, data entry, answering multi-line phones, micro encoding, large cash handling,
Customer service, manual deposits and team training.
PROFESSIONAL EXPERIENCE
AMAZON FULFILLMENT CENTER, WAREHOUSE ASSOCIATE, HAZMAT- PROBLEM SOLVING
2019-Current
Performing production duties such as picking, packing and shipping customer orders. Responsible for assisting the area managers to adhere to production requirements. Using the Rf scanner to reroute and log packages.
ASHLEY FURNITURE HOME STORE, DISPATCHER, DUFRESNE SPENCER GROUP
2016-2019
Answer inbound customer service calls, create service orders and part orders for guests as necessary. Confirm delivery and customer satisfaction with the driver and the guests, once the driver has completed furniture setup. Provide pertinent account information to vendors and customers, Process returns, replacements, and concession for damaged and or delayed deliveries. Assists in customer complaints and concerns regarding home delivery of Ashley furniture.
FIRST TENNESSEE BANK, EXTRACTION CLERK III
1999-2016
Sort, process and distribute incoming mail for USPS accounts receivable, Batch checks for micro encoding, Answer multi-line phones, Scan and synch reports for overnight payments from FedEx, UPS, and DHL. Log and compute tracking numbers, dates, arrival times and customer payments. Balance and accurately log large cash donations for St. Jude Children’s Hospital, data entry and typing.
FRONT DESK CLERK, COMFORT INNS
1998-1999
Analyzed and resolved face to face customer service concerns. Cash accounting, 10 key by touch, checking customers in and out, answering multi-line phones, credit card payment processing and greeting customers.
EDUCATION
WOODDALE HIGH SCHOOL
1991-1997 General Education
STRAYER UNIVERSITY
Bachelor of Science in Criminal Justice with a concentration in Criminal Justice Administration, Current GPA of 3.889, In progress. 2015-2016.
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