Leonora Arocho *** So. Bender Ave.

Apt. ****

Humble, TX

(346) 328- 5596

adtdrs@r.postjobfree.com

adtdrs@r.postjobfree.com

EXPERIENCE

Family Dollar, Humble. TX 77338— Assistant Manager November 2020 - Present Assistant Manager

Maintain daily transaction records for opening and closing . Generating sales reports for the general manager . Train sta to deliver outstanding Customer Service.Motivate employees to reach our goals at sales and service.

World Market, Humble TX 77338— Temporary

Customer Service/ Sales/ Cashier

May-2019 to August 5 2019

Temporary opportunity to organize stock and follow the company deadlines for the opening in July 2018.Assisting the managers with the stock of the products to meet the opening requirements Alorica Call Center 3200 FM 1960 Humble, TX 77338

Bilingual Customer Service Representative/ Samsung Home Depot Appliances

December 2016 to December 2018

Giving support for sta installations all over the United States. Swapping defective appliances and parts for the appliances sold. BBR and Associates, 8820 Will Clayton Humble TX

77338—Life and Insurance Claims Specialist

August 2015 to May 2016

Customer Service attending calls for claims to be processed. Prepare accident and cancer claims to be considered by the main company Allstate. Calculating the benefits for the insured's through the o ce and follow up claims for the customers.

SKILLS

Customer Service experience

Typing and O ce Word and

data entry . Bilingual English

and Spanish

LANGUAGES

English and Spanish-

Speaking, writing

First Data Company /Telecheck Guaynabo,PR /

Administrative Assistant

February 2004 to 2008

In charge of all o ce supplies, inventory and programming of Telecheck machines business servicing Puerto Rico and Virgin Islands. Prepare and program machines for the sales sta . Customer Service and o ce administration assistant for the Caribbean Director of Sales and Service. Prepare Inventory and supplies reports monthly and by year. TOLIC-Trans Oceanic Life Insurance, San Juan, Puerto Rico/ Senior Life and Dread Diseases Insurance Claims Analyst December 1998 to February 2009

Prepare and complete claims for accident, cancer and dread diseases to get paid to the insured.

Prepare reports for accounting and underwriting departments. Invented the first claims worksheets for the sta in Excel in 2000 Until we got all systems on computers

Contributed to the claims department in the search and research for the online network from 2000 to 2001 for TOLIC

EDUCATION

University of Phoenix, Puerto Rico Campus - MBA in Business Administration 3.56 GPA

June 2004 to July 2006

Interamerican University, San German, Puerto Rico— BA in Business Administration 3.00 GPA

August 1984 to May 1988

Contact this candidate