Support Representative Service

KALINA SMITH

San Antonio, Texas ***** 210-***-**** **************@*****.***

Professional Summary

Analytical, organized and detail-oriented customer service/support representative with specializing in a spectrum of health and dental insurance coverage and benefits. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve issues on the first call by demonstrating advanced product knowledge. Skills

Exceptional oral and written communication

Provide excellent customer service through

active listening

Handle and carefully respond to customer

inquiries by building excellent rapport and

confidence, identifying their needs, and

taking strategic action in a timely manner

Work with confidential information and

sensitivities

Troubleshoot and resolves customer issues

through the use of desktop applications

Work well under pressure, utilize logical

problem-solving skills

Excellent multi-tasker

Professional and courteous demeanor

Dependable and reliable

Microsoft Outlook and Word

Work History

Customer Service Representative 08/2021 to Current Media Riders – Pearland, TX

Working with Dentaquest I maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and concerns. Exhibited the ability to maintain focus and professionalism throughout high call volume times and stressful situations. While maintaining protected health information. Assisted with medicare & medicaid customers and providers to understand claims, authorizations, and dental benefits.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

CUSTOMER SERVICE REPRESENTATIVE 01/2020 to 03/2021 Teleperformance USA – Killeen, TEXAS

Working in Highmark Blue Cross Blueshield health insurance campaign to provide professional customer services for individuals and healthcare professionals. Provide full range of services, includes fielding customer inquiries, creating collaborative and engaging environment with clients, troubleshooting issues and finding innovative solutions, and applying highest security standards in compliance with protective health information policies Maintained a 100% average on Quality Analysis of record customer service calls from September to November

Education

Associate of Arts And Sciences: Criminal Justice 12/2021 Northwest Vista Community College - 3535 N. ELLISON DRIVE SAN ANTONIO, TX 78251 3.0 GPA

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