Customer Service Center Representative
Resume:
Todd Rondinelli
*** ****** *****, *******, ** ***41
************@*****.***
Career Objective
To obtain a challenging position which will allow me to utilize my skills and experience while working as part of a team to support company goals and to contribute to its continued success.
Skills
Excellent customer service and communication skills
Live event experience
Call center experience
Outlook, Word, Excel, Quick Books
Proficient with both Mac and PC computers and software
Audio recording equipment & software, troubleshooting computer equipment
Cash Handling
Computer Skills
Data Entry
Training
Work Experience
Prime Now Shopper
Whole Foods Market - Bee Cave, TX
August 26, 2020 - present
In store shopper for Amazon orders, knowledge of all products in store, and handling various customer service duties.
ISS Monitor
Austin AISD - Austin, TX
December 2019 to February 2020
In School Suspension Monitor/ Security
Driver / Rideshare Operator
UBER/LYFT
May 2017 to June 2019
Provided great customer service by being friendly, very knowledgeable of area, and efficient in knowing the best routes to take to get to destinations in a timely manner.
Warehouse associate/shipping/distribution
Distinctive Personnel/ Kendra Scott - Austin, TX
January 2018 to November 2018
Shipping/Gift Boxing/ Picking with Bluetooth devices/ Assembly/
General Warehouse cleaning
Temp Thru Distinctive Personnel/ Kendra Scott Jewelry
Stagehand
AUSTIN SOUND AND PRODUCTION
January 2015 to February 2016
Audio and video production for the Austin Convention Center and other local venues, set up and tear down audio and video for all events. Knowledge of all video and audio equipment and correct placements.
Set up audio and video cables for production events
Monitor the events until finished
Working closely with a technical team in a timely fashion
Audio Technician/Live Event Support
DIGITAL LIGHT & SOUND
January 2009 to December 2014
Provide audio production support including sound at live events, editing event coverage, as well as recording/editing and other production activities for marketing videos.
Indy Film support with running all audio cables and boom mics
Deadlines and long hours for projects to succeed
Set design, set changes, location scouting
Audio knowledge and sound reinforcement with small error margins
Final Projects debut at SXSW film festivals
Sales Associate/Customer Service
COMP USA
January 2003 to March 2008
Customer assistance for in-store and online sales; commission based.
Sales goals and warranty sales benefitted the employees
Strong Knowledge of PC and all other computer related products
Customer service skills to get repeat customers
Incentives program for better pay
Call Center Representative
CONSUMER MARKETING RESEARCH
May 1999 to June 2000
In a call center environment, screened potential participants for marketing research opportunities. Screened an average of 40-50 customers per day.
Cold calling to potential customers for donation-based company
Call number goals and sales goals daily
Phone skills and typing
Customer Service
AUSTIN REHEARSAL COMPLEX
January 1997 to April 1999
Customer service responsibilities.
Scheduled bands for rehearsal space, collected payments, sent out rent notices.
Set up rooms with sound and recording equipment, responsible for the equipment rentals counter.
Troubleshooting and maintaining musical equipment.
Shipping/Receiving/Tech Support
COMPUTER ONE
May 1996 to December 1996
Provided customer service and technical support.
Maintained warehouse inventory, resolved customer issues at service counter, shipping and receiving.
Fed Ex, UPS experience - UPS and Fed Ex shipping software knowledge
Basic PC troubleshooting and problem solving.
Day Manager
DOUBLE DAVE'S PIZZA
March 1993 to May 1996
BOH COOK / SOH Cashier
Staff scheduling, managed the buffet line, cash handling experience, opening, and closing shifts
Day shift duties, open and closing, food prep, cashier, beer sales,
Maintaining food quality and quantity
SR AUTO SALES
June 1987 to February 1993
Salesman - Car sales, financing, Porter
Education
Associate of Arts: Commercial Music Management, 2006-2008
Austin Community College – Austin, TX
High School Diploma
Hopewell Valley Central High School, 1987
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