AMBER FERNANDEZ

adtdqg@r.postjobfree.com 785-***-**** Topeka, KS 66614

Summary

STATEMENT OF QUALIFICATIONS Organized, motivated, adaptable, and reliable team player with background experience in computer operations and expert efficiency in Microsoft Word, Excel, PowerPoint, SharePoint, and working on an IBM AS400 system. Highly skilled professional with previous experience working on an AS400 system conducting research, implementing code validation, and creating and outputting incoming data adhering to client report specifications. Effective in problem solving, establishing and achieving goals, communicating with clients, while simultaneously contributing a positive attitude, creative workflow, and charismatic energy to the workplace environment.

Highly skilled IT professional with a background in systems administration, maintenance, and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex avionics systems, including Microsoft operating systems, servers, and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in producing technical documentation for a respected organization that values hard work, strategic thinking, and results.

Skills

Significant experience with Microsoft Word/Excel/PowerPoint/SharePoint/IBM AS400.

Skilled in creating technical documentation for end users

to help facilitate companywide knowledge and training

guides for positions within the workplace.

General experience using Power Automate to establish more efficient workflow procedures.

Significant knowledge using a Microsoft Windows Operating System.

Effectively communicates with colleagues and clients to ensure output data is correct and tasks are completed correctly, and in a timely manner.

Strongly skilled in leading and managing a team that works together on problem solving, time management, and completing assigned tasks.

Experience

Prairie Band Casino and Resort Mayetta, KS

System Administrator

09/2022 - Current

Set up user accounts, permissions and passwords and defined network policies and procedures.

Set up, optimized and managed network equipment.

Determined and alleviated hardware, software, and network issues.

Managed network-related projects from concept to implementation.

Created technical documentation for IT helpdesk/end users for deploying new desktops, laptops, and mobile devices along with instructions for end user processes within the company.

Aegis Processing Solutions Topeka, KS

IT Manager

10/2002 – 08/2022

Facilitates the production of client work by maintaining code databases and troubleshooting to resolve problems using intermediate technical skills.

Works with client service representatives to solve work related issues.

Provides reporting as necessary for job tracking and creates documentation for end users.

Creates and formats data output of donor transactions.

Manages a group of employees and ensures that all data is sent to clients. correctly and accurately daily

Education and Training

The University of Kansas Lawrence, KS

Bachelor of General Studies in English, History

12/2017

GPA: 3.6, Relevant Course Work ENGL 362 Foundations of Technical Writing ENGL 330

Interests

ACTIVITIES

Member of TSA Swim Association August 2021-present.

Assists with coaching for youth sports. (Softball, swimming, baseball, volleyball, and basketball)

Running and participating in local 5K events.

Loves writing creative non-fiction and enjoys reading.

Enjoys spending time with my kids and family.

Additional Information

HONORS AND AWARDS

Recipient of Journalism scholarship ($500; first year)

Dean's Honor Roll, The University of Kansas (Fall 2016, Spring 2017)

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