Customer Support Qa Engineer

Summary

Sr. QA Engineer with *+ years of experience

Experience in working Pension Domain

Exposure of working in SDLC phases.

Worked on Testing Life Cycle and Defect Life Cycle process.

Experience in Testing of web-based application

Experience in Black Box testing including Functional testing, Regression testing, Integration testing & System testing.

Involved in determining Test Strategy and Test Plan

Wrote, reviewed and executed test scenarios and test cases

Designed template for test case and defect sheet and root cause analysis of defects.

Experienced in working with end-to-end projects.

Thorough knowledge of Manual QA process and creating automation test scenarios.

Good knowledge of Jenkins and creating declarative pipelines. Also, good knowledge of Selenium with Java to support products with CI/CD

Key Skills

SQL to create and retrieve data for testing.

Functional, System, Regression Testing

Writing and executing Test Scenarios and Test Cases

Basic knowledge of Linux commands

Good Knowledge on JIRA, Selenium, Java

Education

Post-Graduation Course in DevOps

Caltech University – Simplilearn (Pursuing)

MBA in Information Technology – Completed in May 2011

Indian Institute of Business Management (Pune Maharashtra)

Masters in Computer Management – Completed in April 2007

IndSearch College (Pune Maharashtra)

Bachelors in Commerce – Completed in April 2005

SP College (Pune Maharashtra)

Certification

ISTQB Certified (2008)

Selenium Web Driver with Java -Basics to Advanced Frameworks (2019)

French A1 (2021)

French A2 (2022)

Experience

Sagitec Solutions Pvt Ltd

Sr. Engineer (Mar 2016-May 2017)

Sagitec Solutions Pvt Ltd

Sr. Quality Assurance Engineer (March 2010-Apr 2014)

Pension administration software - a fully integrated, browser-based software system with comprehensive functionality for administering pension benefits. Modernized Pension System with flexible, fully integrated software solution that offers a rich set of functional designs, tested software components, and a sophisticated technological platform of tools and services that make it easier to configure, deliver, support, and maintain a first-rate pension solution.

Projects

NDPERS (North Dakota Public Employees Retirement System)

March 2016 – April 2017

December 2012 – April 2014 (Rejoined)

VRS (Virginia Retirement System) November 2010 – November 2012

Responsibilities:

Participated in planning test strategies and test schedules in accordance with the project scope.

Contributed by providing inputs related to functional requirements and product designs.

Identified Automation Scenarios from the set of Testcases

Developed test scenarios, test cases in the automation tool Sagitec Test Studio (STS). Created regression automated test scenarios.

Performed Functional Testing, Integration Testing, Regression Testing of Application in the Pension domain.

Running Full Automation suite for every release and analyze the root cause of failed test cases

Executing Smoke regression suite after every build and publish the detailed reports with the bugs

Detected.

Worked in MySQL to create and retrieve data for testing.

Performed Workflow and Batch execution testing and analyzed reports associated.

Documented software defects, following bug life cycle and reported defects to software developers and maintained databases of known test defects in Microsoft Excel and in TFS.

Conducted software compatibility tests with browsers, hardware, operating systems, and network environments.

Monitored program performance to ensure efficient and problem-free operations.

Provided feedback and recommendations to developers on software usability and functionality.

Sagitec Test Studio (June 2010 – May 2011)

The Sagitec Test Studio™ (STS) is desktop application designed with a goal to reduce the number of test cases to be run manually thereby reducing overall time of development cycles that require execution of same test suites repeatedly. Sagitec Test Studio is an automation testing-suite used for ease of test case development, execution, and reporting - making it easy to test the customized solution.

Responsibilities:

Contributed by providing inputs related to functional requirements and product designs.

Worked on Waterfall, V-model and Agile model of software testing.

Functional Testing, Regression Testing, Component Testing, GUI Testing, Smoke and Sanity Testing

Created test scenarios, test cases and executed them.

Worked in MySQL to create and retrieve data for testing.

Created and maintained the defect sheet for STS.

Prepared the Use case documents

Monitored program performance to ensure efficient and problem-free operations.

Provided feedback and recommendations to developers on software usability and functionality.

Sagitec Time Sheet (September 2010 – October 2010)

A web-based application for maintaining the Employee master data.

Sagitec Software Studio (March 2010- May 2010)

A web-based application development tool that allows software developers to design and build the pension administration solution in a web-based environment.

Responsibilities:

Functional Testing, Regression Testing, Component Testing, GUI Testing, Smoke and Sanity Testing

Executed the unit test cases

Reporting and maintaining the defects and coordinating with developer

Higher level testing to check the application behavior and validate the tool.

Sankalp Technologies

Technical Support Engineer (August 2008 - Oct 2009)

Web based applications for member registrations.

Responsibilities:

Designed and executed test cases for responsible modules to test the complete GUI and functionality along with system testing of applications manually.

Analyzed Test results and generated bug report to designers and developer in bug tracker tool.

Customer Support.

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