Customer Service Store Manager
Resume:
GUY MANVILLE
P.O. Box *** Truckee, CA ***** 530-***-****
Strong foundation in customer service, employee development and management.
Excel in resolving employer challenges with innovative solutions, systems, and process improvements proven to increase employee retention, customer satisfaction, and the bottom line.
Key Skills
Managed large groups of people
Leadership Development & Training
Team Building
Creating Policies & Procedures Manuals
Sales
Expense Reduction
Employee satisfaction
Excellent Customer Service Skills
Experience
Manager/Supervisor/Staff Trainer
1998-Present
Rite Aid-Store Manager
Run all aspects of operating a retail store.
Schedule staff for various assignments.
Provide excellent customer service while on and off the clock.
Connecting with the staff
Vail Resorts-Private Lesson/Adult Manager
Schedule staff for various assignments.
Provide excellent customer service while on and off the clock.
Recruiting and hiring of staff.
Developed Managers
Leadership and Staff Development
Soda Springs Ski Area-Ski School Manager
Developed training programs, and manuals.
Train staff and taught them to have fun with their job.
Ran adult ski school and children's program.
Trained staff on all aspects of running kids program, from rentals, to POS system, to running surface lifts.
Recruiting and hiring of staff.
Boreal Ski Area, Mount Rose and Tahoe Donner
Teach skiing to all ages while maintaining a safe fun environment for customers and staff.
Developed training programs, and manuals.
Train staff and taught them to have fun with their job.
Ran the in-house training program for PSIA Level 1.
Full Spectrum Lending/Countrywide
Originate Loans
Training and mentoring new employees on loan programs and sales
#1 in the company on multiple occasions on relationship loans
Big Dog Sportswear
Area Store Manager
Had oversight of 4 stores
Run all aspects of operating a retail store.
Schedule staff for various assignments.
Connecting with the staff
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