Front Desk Customer Service

Kaneisha Headen

Southern Pines, NC ***** 919-***-**** *************@*****.***

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Management Coaching

Client Engagement

Reports and Documentation

MS Office

Attention to Detail

Consultation and Advisement

Work History

Geek Squad Manager, 10/2008 to Current

Best Buy – Aberdeen, NC

Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Supported clients with business analysis, documentation and data modeling.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Authored detailed work plans to meet business priorities and deadlines.

Developed recruiting strategies to identify qualified candidates and build network.

Evaluated strengths and weaknesses of candidates through effective screening processes.

Operated and maintained applicant tracking and candidate management systems.

Front Desk Representative, 04/2019 to 12/2020

First Health Family Medicine – Pinehurst, NC

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Answered multi-line phone system and greeted callers enthusiastically.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Transcribed phone messages and relayed to appropriate personnel.

Patient Services Coordinator, 05/2016 to 02/2018

Myeyedr – Raleigh, NC

Contacted insurance company to verify patient coverage before visit.

Demonstrated exceptional customer service to foster welcoming and professional environment for patients.

Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.

Sent medical and surgical questionnaire forms to patients to obtain missing information.

Used Software to process and post personal checks, credit card, incoming cash receivables and care credit transactions.

Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.

Education

Certification : Human Resources Management, 06/2022

Villanova University - Villanova, PA

High School Diploma: College/Career Prep, 06/2007

Pinecrest High School - Southern Pines, NC

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