Reservation Agent Service Representative
Resume:
Cherry Nalini Ram
*******@***.***
Summary
Customer Service Professional with many years of experience clearly communicating a company’s ideals and services. Excellent Customer Service and communication skills. Learn systems, policies, and procedures quickly. Qualifications
Organized and Detailed
Personable and Approachable
Charismatic and Enthusiastic
Fluent in English
Clear Communicator of complex ideas
Telephone Etiquette
Information Verification
Working in a team
Excellent Customer Service
Technical Skills
Typing: 40 GWAM
Data Entry (Timex, Excel, QuickBase Accounting)
Microsoft Office Proficient
Sharp point
Education
City College-Fort Lauderdale FL
Bachelor’s Degree in Business Administration June 2004 Associates Degree in Business Administration Hospitality Management June 2001
Relevant Experience
Customer Service Representative
Cross-country Home Service (cinch) Sunrise, FL November 2017 to September 2019
Provide plan summary coverage details
Update customers' billing information
Answering any inquiries
Submit new claims, on behalf of customers and refunds Membership Service Representative
Convey Health Solutions- Sunrise, FL November 2014- August 2015
Answering inbound calls and inquiries regarding health coverage Verified and updated billing information and processing payment safely Reservation Agent
Fair Field Resort- Fort Lauderdale FL May 2002-January 2004
Assisting bon Voy Members with booking vacation getaway based on membership offering upgrades to members, answering any inquiries, and providing detailed information
Service Experience
Nordstrom Rack-Sunrise, FL October 2021
To Present
Assist customers with their selected items at check out Answer questions related to inventory selection, sizing, and suggestively per occasion
Promoted customers rewards program and credit card
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