Desktop Support Specialist
Resume:
Donald G. McNeill
Middletown, Delaware
******@********.***
SUMMARY OF QUALIFICATIONS
Over 25 years working in the Information Technology Industry
Excellent customer relations and communication skill
Possess Expert level expertise in the assigned technology domain. Install, configure, monitor, troubleshoot, support, and resolve issues in assigned technology including hardware, software, operating system and application-related issues
EDUCATION
DeVry University, Decatur, Georgia
Honors\Degree: Deans List and Associates of Applied Science Degree in “Electronics”
Courses: Microprocessors, Digital Data & Analog Communications, Industrial Controls and Basic Comm I and II
COMPUTER / NETWORKING EXPERIENCE
*SOFTWARE: all Microsoft Windows Server OS and Workstation Versions, MSExchange All Windows Server OS, Red Hat Linux 7, Citrix, Microsoft Office Suite, Oracle, Lotus Notes, AutoCAD, Visio, AS400 (Client Access/Express), SNA Client32, Remedy, Track-It, Microsoft SQL Server, Dameware, VNC, VMware, VMware Horizon, VXRail, VSphere, Virtual PC, ZIX, Proofpoint, Sunquest, Allscripts SCM & AMPFM, Solarwinds ORION, Airwatch, Avatar, Carbon Black, Powershell, McAfee AntiVirus, BitDefender(Anti-Virus/Patch Management), Multifactor Authentication, Symantec(BackupExec all versions, EMC SAN, QNAP, iOsafe, WINS, DHCP LDAP, FTP, HTTP, all R.A.I.D levels. McKesson, Siemens, Philips, GE Systems, Optimed, Emdeon (Medifax), Vista Keane, Veriquest, ISO Standards, Joint Commission, VMware ESX Server, HIPAA Standards, Veriquest.
*HARDWARE: Cisco Firewall, Cisco VPN, Cisco ASA, Cisco & Barracuda Load Balancer, Cisco Routers and Switches, HP switches, HP Ultrium Library / DLT, Dell Compellent, VXRail,
*Various Types of Media, Twisted Pair, Cat 5 & 6, Coaxial Ethernet and Transceiver cables, RS-232\485, Token Ring and Fiber Optics.
*Managing several Maintenance / Network contracts for various types of Industries
CERTIFICATIONS
*Cybersecurity Tactical Training Certificate
*Microsoft Certified Professional ”NT Workstation / NT Server”, A+ Certified,
Cisco Systems “Implementing Ciscoworks for LAN/WAN Enterprise management”, Cisco Systems “Interconnecting Cisco Network Devices”
EMPLOYMENT
09/99 – Present Allscripts “Trinitas Hospital / RWJB Health”
Elizabeth, New Jersey
Position: Expert Systems Engineer
Responsibilities: Implement and maintain multiple IT technologies: Servers / Routers & Switches in a Microsoft, Cisco environment. TCP/IP. Manage a team of Network and System Administrators. Part of HIPAA compliant team, Create technical documentation for system processes, Setup & Manage multiple satellite locations.
Implemented RIS/PACS system, configured Cisco CSS load balancer, Exchange migration. Implemented BitDefender to manage Network Associates McAfee. Upgrade Vista Keane LTC application. Create, Documented and tested Disaster Recovery plan for hot site @ SunGard.
06/99 – 09/99 American Reinsurance
Princeton, New Jersey
Position: Project Manager
Responsibilities: Migrated 1500 + nodes from Token Ring to Ethernet in an MS Windows NT 4.0 w/ Service Pack 4 environment. Managed 7 + Technical Engineers: Scheduling / Coordinating w/end users, Created Technical Procedures and Strategies. Updated BIOS for Y2K (COMPAQ and Toshiba laptops). Also worked closely with the Network Engineers (Hubs / Patch Panels) verifying data and validating. Team – Oriented Environment
03/99 – 06/99 Cahners Travel Group
Secaucus, New Jersey
Position: NT Administrator / Tier III Support
Responsibilities: Provide Network / Desktop Support in a Novell / Windows 95/98/NT Environment. Supported Software: MSOffice 97,
(Including Access and PowerPoint), configured and also supported TCP/IP, WIN, DNS, Network Associates, Visio Standard 5.0, MSProject98, ACT4.0, MSOutlook 98, MSExchange, PCAnywhere, GHOST (created images for various configurations), Business Engine 5.2, JD Edwards, AS400, Rumba, Time Wizard, SQL Server 6.5 & 7.0, ODBC and Internet Explorer 4 & 5.0
12/98 – 03/99 Bellcore Corporation
Piscataway, New Jersey
*Position: Advanced Network Engineer
Responsibilities: Server Team (Troubleshoot software and hardware problems and resolving problems efficiently and professionally) support 24-hour”pager”, Server Assessment Project 100+ Compaq Proliant 2000 – 6000 Series Servers. Also provided Desktop support for 2500 + clients in an MSWindows NT 4.0 environment. Troubleshooting / configuring MSExchange, MSOffice 97, MSProject, McAfee, Lotus Notes
09/98 – 12/98 Staten Island University Hospital
Staten Island, New York
Position: Advanced Network Engineer
Responsibilities: Provide LAN, Software/Hardware Support for 5000 + clients in a Network Environment. Windows NT 4.0, 98 & 95, AS400, MSAccess 97, Ghost, Lotus Notes 4.6 & Lotus Organizer, PCAnywhere, MSOffice 95/97, SNA and IBAX
05/98 – 09/98 Hoechst Marion Roussel, Inc.
Bridgewater, New Jersey
*Position: Project Lead Desktop Support
*Responsibilities: Coordinate projects and provide second level support for 2000+ clients in an MSWindows NT 4.0/Novell environment. MSExchange, MSOffice 95/97, Ghost Images, System Management Server, Intel LANDesk, Rollouts and Upgrade.
09/97 – 05/98 AT & T Solutions
Florham Park, New Jersey
*Position: Senior Desktop Support Specialist
Responsibilities: Provide with onsite as well as telephone support for 500+ client’s software and hardware in an MSWindows 95/NT 4.0 environment. SMS, MSOffice 95/97, MSExchange, Oracle, Re-image “Ghost” Images all makes and model computers to company’s specifications. Also, set up Telephone Videoconference equipment (PICTURE TEL) for international meetings
08/96 – 09/97 Control Systems International
Rutherford, New Jersey
*Position: Installation Engineer
*Responsibilities: Configure and maintain CSI’s software and hardware in a network environment consisting of LANs and WANS. MSWindows 95, MSOffice 95/97, MSExchange
11/92 – 08/96 Willett America Inc.
Fort Worth, Texas
*Position: Sr. Electronic Field Service Technician
*Responsibilities: Installation, training and calibrating on product handling and packaging equipment. Observed instruments during functional testing to detect problems. Trained customers on general maintenance, programming, and operation of equipment in a classroom environment. Classes range from 4 – 10 people. Designing and fabrication of equipment to fit customers application
INTEREST
* Spending time with my family, Electronics, Weight Lifting, Computers, and Basketball.
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