Call Center Inbound

Valerie Lievanos

Cell phone: 602-***-****

Email: *******************@*****.***

Employment History:

Carvana LLC. 06/2021-present position include:

Inbound call taking regarding appraisal information on potential sellers. Assist with processing required documents to verify vehicle ownership, educate on process of selling to Carvana.

Freedom Financial 10/7/2019-06/17/2021 position includes: Welcome Call Rep-Inbound calls 30-40 / per shift

Duties include assisting newly enrolled clients with questions they may have regarding the program.

Customer service II- Inbound call position for clients that have questions regarding status of their enrolled debt,settlement status.Process payment modifications, other communication included sms, email and outbound calls. Payment operations- Outbound 50-60 calls daily, making payments from client dedicated accounts toward settlement arrangements approved by client to their creditors. Communication included phone/email and fax, for documentation purposes. WAG! 10/23/2018-4/11/2019

Inbound call center 40-50 calls daily

Assist with scheduling walks for clients, other duties include updating payment information. Other communication included email, sms and outbound calls.

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