Service Representative Customer
Resume:
Brandi Dunnigan
*** ******* ***** *** **, Middle River MD, 21220
***********@*******.***
Career overview
Responsible customer service representative with over 7 years of experience both in front of clients/customers and virtually. Highly enthusiastic team player with upbeat positive attitude and professional client interface experience.
Work Experience
Call Center/ Customer Service Representative
June 2016 - June2022
Clear One Advantage
1501 S Clinton Street, Baltimore MD 21224
• Assisted clients with any questions or concerns via phone, email, and live chat
• Communicated professionally and effectively with clients and peers
• Able to maintain four chats at a time while remaining personable and efficient throughout the chat
• Created power-points to assist my team with new processes and policies to help better understand the changes
• Able to properly handle escalated clients and de escalate situations
Cashier/Customer Service Representative
July 2013 - June 2016
Sahil Corporation (7-11)
, Severna Park, MD 21146
• Greeted customers upon entrance.
• Assisted customers over the phone regarding store operations, product, promotions and orders.
• Cashiered with two cash registers at once in tandem to maximize customer flow.
• Managed cash and credit card sales daily.
• Work diligently to learn all company systems and equipment
• Complete all assigned task, working overtime as needed.
Skills & Strength
• Type 45 WPM
• Proficient in MS Word, MS Excel, Powerpoint, Internet Explorer & Safari and Email
• Efficient with the use of office equipment
• Strong organizational Skills
• Active listening skills
• Adaptive team player
• Customer service expert
• Store maintenance ability
• Energetic work
Education
Severna Park Senior High School
05/2013 High School Diploma
Cortiva Institute
06/2021 Certificate in Esthetics
Contact this candidate