Bus Operator Customer Service

ALFREDO DACASIN

*** ******* ** • Chula Vista CA *1911

619-***-**** • **************@*****.***

OBJECTIVE

Seeking an opportunity to my contribution as a Bus Operator where my extensive experience will be further developed and exceptionally utilized to contribute positively towards my fellow co-workers and team as a whole.

CAREER PROFILE

• Excellent communication, motivating, and interpersonal skills.

• Excellent customer service skills, professional work ethic and a strong team player.

• Ability to complete assigned projects and meet deadlines in a timely manner.

• Knowledgeable in Microsoft Word, Excel, and the Internet.

• Knowledgeable and adhere to MTS policies, procedures, and regulations.

• Highly skilled bus maneuverability.

AWARDS AND RECOGNITIONS

• Excellence Attendance Award

• Safety Bus Operator Award

PROFESSIONAL EXPERIENCE

Career Service Development, Imperial Beach, CA 03/2016 – 07/2022 Dispatcher

The Transportation Operations Supervisor is responsible for the day-to-day operations of the Dispatch

• Ensured that the dispatch office areas operate in a professional manner.

• Assigns all duties to drivers in a timely and cost-effective manner.

• Monitors the daily performance of Bus Operators and documents performance issues.

• Ensures that all Bus Operators are in full compliance with the uniform policy.

• Responds to all Bus Operator requests for assistance regarding directions, accidents, road calls, etc.

• Provides counseling and takes appropriate action to improve the daily performance of Bus Operators

• Handles the first step of disciplinary action.

• Communicating and providing verbal direction to Bus Operators. MTS, San Diego, CA 06/2011 – 03/2015

Associate Instructor

• Ensured safety effective and efficient testing skills for DMV exam.

• Provide accurate information and exceptional customer service to Operators and other departments in a courteous and professional manner.

• Ensure compliance with ADA policies and procedures.

• Maintain training documentation and logs students’ progress in the Microsoft database.

• Ensure MTS policies and regulations are applied and adhered within well-defined guidelines.

• Counsels Operators during training and issue counseling letters as needed.

• Corrects and/or Reports unsafe actions of Bus Operators and trainees.

• Determines whether Bus Operator trainees have mastered required skills and meet the proficiency levels required.

Bus Operator 05/1978 – 06/2011

Responsible for the safe operation of a public transit bus over an assigned route according to schedule. It is necessary for the operator to maintain a pleasant, courteous, and helpful attitude toward the public always.

• Adhere to route schedule and ensured correct collection of revenue.

• Responsible for safety and comfort of passengers.

• Maintained set time schedules, collected fares, issued day passes and answered questions.

• Excellent customer service while maintaining a pleasant, courteous, and helpful attitude toward passengers and MTS personnel.

• Consistently represents MTS in a positive manner. Southwest Marine Shipyard 04/1974 – 04/1978

Painter

U.S Navy 1972 –06/1978

Navy Reserve

U.S Navy 1972 – 04/1974

Aviation Boatswain Mate

EDUCATION

High school diploma 09/1969 – 06/1972

Mar Vista High School

Southwestern College 09/1972 – 06/1973

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