Customer Service Inventory Specialist

Joshua J. Prather

Email: ***************@*****.***

Qualification Summary

Dedicated and highly motivated professional seeking a challenging position with potential for growth and advancement; skill set developed through experience as, loan originator, account specialist, and new car sales consultant. Driven to excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, highly trustworthy, and ethical.

Key Skills

Training & Development

Effective Listening Skills

Rapid Conflict Resolution

Records Management

Leadership & Teambuilding

General Negotiating

Team Building & Supervision

Organizational Skills

Customer Service Relations

Experiences

Verizon Wireless, Inc., Irvine, CA

2010 to 2013

Account Collections – Tier 2

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts, account adjustments, small balance write off, customer reconciliations and processing credit memos then posting to the account. Receive payments via electronic check and/or credit card and post amounts paid to customer accounts, locate and monitor overdue accounts, using company data base and a variety of automated systems, track information about financial status of customers and status of collection efforts, confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing and entering reports into Microsoft Excel. Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts, arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Phillips Motorsports Group, San Clemente, CA

2006 to 2010

Account Specialist

Maintained balance of inventory consistent with the demands of the service department, and commercial and/ or wholesale accounts. Established individual parts to track inventory quantity for maximum turnover ensured all returned warranty parts were properly tagged prior returning item to manufacturer. Assisted Operations & Service Managers to ensure a timely turnaround of parts needed for internal jobs, analyzed sales, tracked expenses, and inventory to maintain profit goals. Accounted for maintaining a working knowledge of products and services and using obtained knowledge to sell products, services and memberships to customers. Daily functions included but not limited to applying mathematical skills to understand measurements and dimensions of a car to know which parts will be the most suitable for a particular car/ motorcycle. When the particular part needed is identified, a cost estimate was provided to the customer. Ability to handle petty cash, and Ability to establish and maintain effective working relationships with other employees and vendors

Connell Nissan, Costa Mesa, CA

2005 to 2006

Automotive Sales Specialist

Determined the needs of the customer by attentively listening to the needs of the customer and asked of what specifications they were searching for. Perform walk-around with customer and demonstrate features of suitable automobile, effectively close automotive sales, ensured the customer understands the vehicle’s operating features, warranty and paperwork, and maintained an owner follow-up system that encourages repeat business and referrals. Responsible for updating and generating a monthly report to the sales manager regarding objectives, reviews, analyses, and planned activities. Attended training and sales meetings offered by the dealership and manufacturer, reviewed sales statistics and actions to determine how to better utilize time, plan more effectively, and improve sales.

Tustin Chevrolet, Tustin, CA

2003 to 2005

Inventory Specialist

Responsible for the issue of supplies, materials, and equipment to company’s clientele, manually pre-picked stock items from multi-level racking which are specified in work order. Completed all necessary paperwork for stock items issued, and forwarded to supervisor. Matched purchase order specifications of quantity, condition, model number, etc; completed all necessary paperwork for stock items received, and forwarded generated report to supervisor. Conducted weekly cycle counts of inventory materials based upon computer-monitored suggested re-order listing; assists in conducting complete physical inventory count annually. Organized and maintained warehouse and inventory yard areas for efficient material storage recorded and coordinated the periodic safety inspection and testing of specialized utility equipment.

Education

Anthony Schools of Real Estate

Newport Beach, CA

Real Estate License

2003 to 2004

Tustin High School

1996 to 2000

Tustin, CA

High School Diploma

References

*References available upon request.

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