Nursing Assistant Customer Service
Resume:
Krenda Ridley
Customer Service
Texas City, TX **590
************@********.***
I'm dedicated and hard working with 22 years of experience working with the general public with a
background in customer service and health care. My greatest strength is my compassion and my
devotion to the company. If given an opportunity to take on a position, I feel I would become an asset to the company.
Work Experience
Testing Site Lead
Curative - Houston, TX
June 2020 to Present
Responsible for inventory and supply ordering, ensuring my team is on task and providing excellent service.
Vaccine Strike Site Lead
Curative - Houston, TX
March 2021 to June 2021
Responsible for inventory, ordering, tote packing for pop up vaccine sites, and leading my observation team to ensure they are on task and assisting them where needed. Responsible for end of day reports, etc.
Site Lead
Curative inc - Grand Junction, CO
December 2020 to March 2021
I was the Site Lead for the Western Slope field operations. My responsibilities included driving, keeping, overnight charging, and overall maintenance of the company van, ordering all equipment needed for 6 different testing sites, employees schedules, daily reports, direct communication with state and county officials, covid 19 testing, test shipments, signing off on employee hours, etc.
CNA - Certified Nursing Assistant
Glenwood Springs Health Care - Glenwood Springs, CO August 2020 to December 2020
Caring for 52 residents which include assisting with showers, dressing, changing, eating, etc. Direct Support Professional (DSP)
Mountain Valley Developmental Services - Carbondale, CO March 2020 to July 2020
CNA & QMAP duties include meal planning and cooking, cleaning, medication passes, charting, transferring residents' using hoyers and lifts, repositioning residents, assisting with showers and dressing, and everyday living activities.
CNA - Certified Nursing Assistant
Rifle Veterans Community Living Center - Rifle, CO September 2019 to March 2020
I help care for 80 residents where my greatest strength is patience and compassion. Care Provider
Home Health Care - Grand Junction, CO
July 2010 to July 2019
Home Health Care
Job Description: Responsible for creating a safe and healthy environment within client's homes. Created an organization system based on cache client's needs for everyday living such as prescription refills to avoid any lapse in time between medications being filled, Assisted with mobility, transportation, housework, scheduling of medical appointments, shopping, and meal preparation and planning.
Paraprofessional
Rifle High School - Rifle, CO
March 2018 to January 2019
Modify students assignments based on their comprehension, attend classes with students, etc. Bartender
Boston's - Grand Junction, CO
April 2009 to June 2016
Communicating with Distributors, changing out kegs, creating daily specials, providing excellent customer service, register balancing, training new employees for waitressing & bar, etc
Manager
Tanfastic - Grand Junction, CO
June 2005 to September 2010Job Description: Responsible for employee's schedules-New employee training- Creating monthly specials-Balancing drawer out- Opening/Closing Education
Some college in Secondary Education
Colorado Mesa University - Grand Junction, CO
August 2010 to May 2013
High school or equivalent in General
Mesa State - Grand Junction, CO
Skills
• Special Education (Less than 1 year)
• Training
• CPR Certified
• Receptionist
• Home Health
• Meal Preparation
• Delivery Driver Experience
• Vital Signs
• Medication Administration
• POS Systems (7 years)
• Microsoft Office (5 years)
• Management Experience (8 years)
• COVID-19 testing (2 years)
• G-tube feedings (Less than 1 year)
• Patient Care
• Developmental Disabilities Experience
• Management
• Direct support
Certifications and Licenses
QMAP
December 2017 to Present
QMAP # 6635. QMAP refresher course and tests taken 04/2020 Over 20 certifications related to healthcare
CPR/First Aid
November 2019 to November 2020
DOT Medical Card
Certified Nursing Assistant (CNA)
January 2020 to January 2023
Bloodborne Pathogens Training
Assessments
Safety Orientation Skills — Expert
March 2020
Measures a candidate's ability to employ accident prevention strategies to avoid accidents and injuries.
Full results: Expert
Work Style: Reliability — Expert
September 2019
Tendency to be dependable and come to work
Full results: Expert
Logic & Critical Thinking — Highly Proficient
January 2020
Using logic to solve problems.
Full results: Highly Proficient
Workplace Safety — Highly Proficient
September 2019
Following best practices to avoid accidents and injuries. Full results: Highly Proficient
Reliability — Highly Proficient
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Working with MS Word Documents (Intermediate) — Familiar April 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Familiar
Management & leadership skills: Impact & influence — Highly Proficient July 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives.
Full results: Highly Proficient
Front desk agent (hotel) — Highly Proficient
July 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Work style: Reliability — Expert
February 2021
Tendency to be dependable and come to work
Full results: Expert
Emotional competence — Highly Proficient
February 2021
Managing one's own emotions and understanding those of others Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Highly Proficient February 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
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