Sales Associate Customer Service
Resume:
Erin Lenzner Juarez
Chula Vista, CA *****
*************@*****.***
Detail-oriented professional with experience in records management, *************@*****.*** Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Hardworking professional with 3 years of experience and a proven knowledge of back office operations, administrative support and customer service. Aiming to leverage my abilities to successfully fill the Lead role at your company. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Work Experience
Lead Scheduler
ELITE - San Diego, CA
June 2022 to September 2022
• Conferred with department supervisors or other personnel to assess progress and discuss needed changes.
• Reviewed documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.
• Examined documents, materials, and products and monitored work processes to assess completeness, accuracy and conformance to standards and specifications.
• Provided product information and resolved concerns to assist customers.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Quatermaster
US NAVY - 91911, CA
October 2020 to June 2022
• Read pressure and temperature gauges or displays and recorded data in engineering logs.
• Gave directions to crew members engaged in cleaning wheelhouses and quarterdecks.
• Operated, maintained and repaired ship winches, cranes, derricks and weapons system.
• Chipped and cleaned rust spots using wire brushes and hand or air chipping machines.
• Spliced and repaired ropes, wire cables and cordage.
• Maintained government-issued certifications, as required.
• Specified signals to other ships, using visual signaling devices, such as blinker lights and semaphores.
• Measured depth of water in shallow or unfamiliar waters.
• Cleaned and polished wood trim, brass, or other metal parts.
• Recorded data in ships' logs.
• Steered ships under direction of commanders and navigating officers and direct helmsmen to steer, following designated courses.
Lead Sales Associate
PLATOS CLOSET - 23321, VA
March 2020 to August 2020
• Generated leads and located opportunities for market expansion and business growth.
• Developed strong relationships with clients to grow business networks.
• Used knowledge of company products and services to recommend solutions to customers.
• Represented brand during special events, customer interactions and sales.
• Followed up with customers after sales to gain feedback.
• Built and established strong relationships with customers, enabling long-term partnerships.
• Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
• Stayed current on customer trends and requirements. Lead Hostess
CRACKER BARREL - 23321, VA
January 2020 to August 2020
• Reviewed work procedures and operational problems, determining ways to improve service.
• Escorted guests to proper tables or offered open seating options in bar and patio areas.
• Processed phone and online orders, keeping food hot and fresh until picked up.
• Helped FOH team members, maintaining positive working relationships.
• Engaged with guests to maximize satisfaction with food and service.
• Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
• Communicated with tact and diplomacy to resolve guest dissatisfaction.
• Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
• Maintained clean and neat workplace and dining room area.
• Closed out podium at end of shift and maintained order and organization.
• Answered phone calls to take reservations and address guest questions and concerns.
• Conversed with members and guests in outgoing and friendly manner.
• Stocked service areas with supplies to deliver faster service to guests.
• Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
• Adhered to sanitation and safety control policies to protect establishment and patrons.
• Helped bus tables and ran food patrons during high volume periods.
• Monitored restaurant activity to determine seating and dining flow.
• Observed guest needs throughout dining experience, driving high-quality service.
• Assisted in serving guests for parties and special functions. Team Leader
CHICK-FIL-A - 23321, VA
January 2019 to March 2020
• Notified customers and employees of company promotions and limited-time offers.
• Developed and utilized team building exercises to promote workplace synergy and productivity.
• Recommended employees for promotions and notified individuals of career progression opportunities.
• Resolved problems and escalated high-level issues to supervisor within established timeframes.
• Conducted performance reviews to measure employee growth and skills.
• Addressed customer questions and recommended appropriate products and services to increase satisfaction.
• Processed customer discounts, returns and refunds according to store policies.
• Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
• Took appropriate measures to correct service quality deficits.
• Notified supervisors of overarching customer and team member concerns.
• Reported malfunctioning and damaged equipment to supervisors and scheduled routine maintenance.
• Developed emergency management plans for recovery decision-making and communications.
• Canceled orders based on customer requests, inventory or delivery problems. Education
HIGH SCHOOL DIPLOMA
WESTERN BRANCH HIGHSCHOOL
June 2020
Skills
• Spanish
• Appointment Scheduling Software Beginner
• Staff Scheduling Procedures
• Coordinating Work Orders
• Critical Thinking
• Telephone Management
• Office Organization
• Military Experience
• Microsoft Outlook
• Records Management
• DoD Experience
Certifications and Licenses
Secret Clearance
Top Secret Clearance
Contact this candidate