Customer Service Representative

ZYRA MAE DAYONDON

*** ***** *******, ***, **** City

091******** **********@*****.***

OBJECTIVE

To utilize my technical skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment. EXPERIENCE

Teleperformance - IT Park

May 2021 - January 2022

Customer Service Representative

• Deal queries in timely manner

• Handle customer's inquiries by phone and provide information on matters such as balance of account and cash transactions, including banking products or services.

• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved. Concentrix - Jmall

November 2019 - September 2020

Chat Support/Technical Support

• Provide technical support to users and maintenance to various systems, hardware and software applications.

• Respond to customers queries regarding all type of technical issues in a timely, friendly and professional manner.

• Provides resolutions in order managements issues (analyzes issues/concerns and provide appropriate corrective actions)

Mcdonald's Emall

August 2018 - October 2018

Service Crew

• Responsible for providing courteous and effective food and beverage services to the guest.

• Attend to customers, supply them with foods and drinks according to their orders.

• Laying of tables and up-keeping of restroom, etc. Any other appropriate duties and responsibilities are assigned.

• Perform cleaning duties, including sweeping and mopping.

• Maintains all areas in a clean, inviting, hygienic condition. EDUCATION

University of Cebu - LapuLapu and Mandaue

2016-2019

Bachelor of Science in Hotel and Restaurant Management Negros Oriental State University - Dumaguete

2014-2015

Bachelor of Science in Secondary Education

Cabarrus Catholic College

2013

Bachelor of Arts (Major in English)

SKILLS

Time Management

Attention to detail

Multitasking

Verbal and written communication

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