CompTia A+, Technical Support Fundamentals

Harrison K. Chestnut

Driven professional seeking change in career to help foster helpful and efficient workplaces 18 Stafford Road Monmouth Junction, New Jersey 08852 email: ***********@*****.***

Nema Transport, Sep 2021 - Present

Amazon Delivery Driver September 2021 - Present

● Responsible for delivering Amazon packages to customers and providing customer assistance such as troubleshooting delivery issues by reaching out to customers ensuring accurate deliveries.

● Consistently exceeded expectations by delivering packages efficiently and carefully Markel Insurance, June 2018 - Aug 2020

Claims Examiner April 2019 - August 2020

● Responsible for efficiently handling claims to effectuate the best possible indemnity outcome and ensures compliance with regulatory standards.

● Verify and analyze data used in settling claims to ensure valid claims and the settlements were made according to company practices and procedures.

● Respond to all customer inquiries in a timely fashion.

● Proactively manage defense and counsel on primary files.

● Effectively manage, measure, and track results at mediation sessions. Claims Technician June 2018 - April 2019

● Responsible for performing support activities to ensure efficient processing of claims.

● Part of a team responsible for the intake of all emails and scanned documents pertaining to claims.

Iron Mountain, Sep 2016 - June 2018

Courier March 2017- June 2018

● Responsible for the pick up and delivery of large quantities of customer files.

● Responsible for selling boxes and service contracts for Iron Mountain shredding services.

● Consistently exceeded workplace metrics and expectations.

● Assisted in maintaining administrative records of sales and deliveries. Record Center Specialist September 2016 - March 2017

● Responsible for pulling boxes and files for delivery. Also responsible for setting aside designated files and documents to be scanned.

● Employees were expected to fulfill a daily quota. Upon completion of the daily assigned work, took the initiative to assist other employees, resulting in expediting company tasks. EDUCATION AND CERTIFICATIONS

● CompTia A+

● Technical Support Fundamentals, Google Certified course

● University of Miami, Coral Gables, FL 2013 - 2015

● Brookdale Community College, Lincroft, NJ 2012 - 2013

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