Customer Representative Service

Foos Ali *********@*****.*** 612-***-****

Skills summary

Strong work ethic, ability to work independently, and team-oriented

Fluent in English and Somali languages; able to read, write, and speak proficiently

Necessary computer skills such as word and google docs usage, detail-oriented, and money literacy

Education

Saint Paul College Saint Paul, MN Jan 2018- Current

Human Resource (A.S) Expected graduation in May 2022

Experience

Kmart Store Saint Paul, MN Aug 2018- Dec 2019

Customer Representative and Call center

Handled all credit transactions, routinely balanced, and reconciled all cash account

Performed clerical work such paperwork and answered calls based on sales and products on the emerge

Trained new cashier and helped to maintain a conducive environment for my coworkers

Sears Store Maplewood, MN July 2018 - Dec 2018

Cashier and Customer Service representative

Answered calls and redirected calls and emails

Helped train new trainees and maintained a friendly environment

Minnesota Wellness Center (MNWC) LLC Hopkins, MN Jan 2018 - Dec 2018

Appointment Scheduler and Office Assistant

Spoke with clients over the phone to schedule an appointment, remind and follow up on appointment

Added, canceled or made changes to appointments in the organization’s schedule

Processed schedules and report as administrative staff, customers or clients request them

Scheduled staff coverage to ensure the company’s best operations standards

Emailed reminders to customers or clients when appropriate and coordinated appointments and meetings

Performed other administrative support tasks, including updating and sorting files, drafting and proofreading correspondence, and conducting research

Processed, sorted, and routed incoming and outgoing mail

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