Data Entry Customer Service

Kianna Simmons

@ Roanoke, VA***** S 540-***-****

* ************* **@*****.***

PROFESSIONAL © Customer Service Representative bringing top-notch skills in oral and written

‘communication, active listening and analytical problem-solving skills. Enhances

customer experiences by employing service-oriented behaviors, understanding

customer desires and providing customized solutions to build loyalty.

SUMMARY

SKILLS

WORK HISTORY

‘+ Data Entry and Maintenance * Understanding Customer Needs

* Needs Assessment * Selling Skills

«Interpretation and Translation «Caregiver Relations

Services

* Order and Refund Processing

CUSTOMER SERVICE ASSOCIATE 10/2020 to 10/2022

Walmart Roanoke, VA.

Helped large volume of customers every day with positive attitude and

focus on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused

on addressing customer needs and resolving concems.

Informed customers about special promotions and provided detailed

information for various products.

Developed and actualized customer service initiatives to decrease wait

times.

Demonstrated high attention to detail, organization and management of

multiple tasks and projects simultaneously.

CASHIER 09/2019 to 05/2020

Kroger Roanoke, VA

Operated cash register for cash, check and credit card transactions with

‘excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs.

Helped customers complete purchases, locate items and join reward

programs.

Restocked and organized merchandise in front lanes.

Promoted customer loyalty and consistent sales by delivering friendly

‘service and knowledgeable assistance.

EDUCATION High School Diploma 06/2022

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