Passenger Service Agent

JACQUELINE DUNN-MOODIE

915-***-**** **************@*****.*** El Paso, TX 79938

Resourceful and quality-focused professional with a strong strategic, business, and operational acumen, who demonstrates exceptional leadership and a successful track record of delivering results. Perceptive ability to provide innovative solutions, consistently exceeding levels of expectation, combining cost containment with quality improvement.

CORE COMPETENCIES Resource Planning and Development Logistics Strategy Organization Skills Oral & Written Communication Problem-Solving Interpersonal Skills Inventory Optimization Forecasting Reporting Analytical Thinking Strategic Orientation Self-Motivated Quality Assurance Negotiation Decision-Making VALUE DRIVERS

Proven record of effective short and long-range planning and improving operational processes to realize optimal profitability.

Superior ability to motivate personnel and enhance overall efficiency and performance, achieving positive results.

Possess a natural propensity to engage interpersonal and collaborative communication skills, solving complex issues to meet and exceed company goals.

Perceptive capacity to exercise independent judgement and employ advanced reasoning skills when appropriate.

Talented multi-tasker, utilizing premier organizational skills with the capacity to manage numerous functions simultaneously in fast-paced, deadline-oriented environments. PROFESSIONAL EXPERIENCE U.S. Army /Army Community Service February 2022 – Present Relocation Administrative Assistant

• Provide receptionist duties including greeting all visitors, answering and directing telephone calls and screening and directing visitors.

• Register clients for classes and other programs as requested.

• Provide briefings, orientations to prepare soldiers and their family members for PCS transitions.

• Perform Lending Closet Inventory each quarter and submit inventory report to Relocation Program Manager for Government Procurement.

• Provide Citizen Immigration Services liaison assistance to families seeking guidance for the citizenship and residency application process.

• Assist in marketing initiatives for RAP.

Copa Airlines Panama City, Panama May 2018 to September 2019 Passenger Service Agent

• Check-in passengers for flights at the ticket counter, assign seats, issue boarding passes, and verify passenger identification and travel documents.

• Tag passenger bags to correct destinations.

JACQUELINE DUNN-MOODIE

Passenger Service Agent

• Promote and sell air travel to the traveling public or freight forwarders.

• Provide assistance with passenger check-in and cargo acceptance.

• Interprets government rules and requirements for domestic and international travel or cargo shipments.

• Dispatch aircraft within established times.

• Provide assistance to distressed passengers and customers.

• Protect company property and revenue.

Freightnet Panama Inc Panama City, Panama February 2015 to Mayo 2018 Sales Executive

• Build client’s portfolio and assist in determine risk/rewards ratios.

• Schedule large shipments and plan logistics to ensure that there is sufficient storage space for incoming items and staff on hand to manage the shipments.

• Correct shipping issues and customer complaints that arise and work to solve them Cosco Panama Maritime Panama City, Panama October 2007 to Novembe2014 Customer Service /Sales Assistant

• Transfer shipping containers from cargo ships through customs department into local business

• cash handling experience.

• Prepared export bill of lading and discharge empty containers for outgoing cargo

• Maintained stick accountability of shipping container seals, reported daily to the customs operations department

EDUCATION Universidad del Istmo Mass Media Broadcasting 2016 Latin America University of Science and Technology Bachelor’s in Banking and Finances 2005 Saint Mary’s Academy High School Bilingual High School Diploma in International Trade and Marketing 2002 LANGUAGES ENGLISH: Read, Write, Speak

SPANISH: Read, Write, Speak

TECHNICAL SKILLS Microsoft Office Applications- Word, Excel, Outlook, PowerPoint,

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